She has company. FAQ. 6. And then day 3 nothing! Hi Lauren. Thank you, you have successfully subscribed to our newsletter! We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. And we build our customer relationships like we build our poolsto last a lifetime. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. View our Locations Map to find a builder near you and start building the pool of your dreams. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. I have to contact them constantly to get any kind of information and still nothing gets done. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. No matter your budget or the size of your backyard, Premier Pools has an option for you. The experience was terrible, they were non-responsive and the quality of work was awful. Our pool remodel project was made much easier for us by Aaron Temme. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. I would advise to never ever use this company for anything. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. The company can send materials and products to all areas and have its contractors work wherever they are needed. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Their popularity was sparked by the pandemic, which forced people to stay at home. They have more than half of my money and I only have a hole in my backyard. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). I have sent emails text messages and phone calls. Business hours may be different today. Nationwide: Also own Pinnacle Pools and Spas in Dallas Texas. Gunite crew came in. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Get buying tips about Pool Companies delivered to your inbox. PPAS does not stand behind the sub contractors that they hire. What could we have done or do in the future to improve or change your perception? Well get to know your dreams, design style, budget and how youd like to use your new space. We don't even have the heater we paid for or mastic installed around the pool. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. So, when youre ready to take the plunge, well be here. . The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Fast and easy online application. We've reconnected with Premier this year, and I gotta admit. They meet every Tuesday morning to go over all projects. No one has shown ** in months. Extras: Premier Pools and Spas offers plenty of. Mustard algae, also, What is pool coping? Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? He contacted PP&S, who sent a worker to take a look. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. and last updated 2:14 PM, Jan 30, 2017. At this point I would like my pool fixed! My husband and I signed a contract in October 2021. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. All they say is he refused to install it which is not the case. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. We don't just build pools, we change the way people live and entertain. BBB Business Profiles may not be reproduced for sales or promotional purposes. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. I have a huge crater in my backyard. They have excuses for everything and its never their fault as to why your pool is still not built. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. I highly recommend Premier! That's a lot of pools and spas under our belt! I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. 85% of emp We do not do remodels or concrete, just new pool builds. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Within two days our pool started to leak. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. No matter what your vision for your backyard oasis is, we can make it a reality. Since 1999, Pearland Pools has been making dreams come true. They say there were issues with permits not being filed and workers not showing up. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Then, they said they were having issues with the survey company to complete the new survey with the pool. Thats our commitment to you. ", Kasey said the company repeatedly asked them to take down the review. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Better communication. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. The area drains fine, however, their construction crew never shows up. This field is for validation purposes and should be left unchanged. We used Premier Pools to design and build our inground pool. This field is for validation purposes and should be left unchanged. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They started at 3:30 and ended at 8:30 pm. Both of these items have been scheduled. Consumers want to see how a business took care of business. Get browser notifications for breaking news, live events, and exclusive reporting. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? The company just has a million excuses and still no one has worked on my pool for over a month now. "So I put a picture [of a pool] on my computer," said Michael. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. First published on March 28, 2018 / 10:00 PM. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Who knows! PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Cloudflare is currently unable to resolve your requested domain. Work hard when they need to get a job done! Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. There were delays to get us into engineering. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. BBB Business Profiles are subject to change at any time. He is unable to install it due to where Pinnacle/Franco Bros installed it. Each franchise is independently owned and operated. Accepted file types: jpg, gif, png, pdf, bmp, Max. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. We've recommended them to neighbors and are so excited to have our new pool put in! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Please fill out the form below and we'll be in touch as soon as possible. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. He was my main contact throughout the entire process. Companies that violate the law can face fines. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. ", "It was the truth -- it was completely the truth," said Kasey. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Reputation: Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Submitting a response indicates a willingness to work with customers to make things right. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. I thought, are you kidding me?" The equipment finally arrived 8 days after the pool was filled. No updates, no returned calls, nothing. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Click HERE to watch our new show Passion For Splashin! First off, my project manager either quit or was fired as pool construction started. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It was a disaster! The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. DO NOT BUY A POOL FROM THEM!! If you hire them have a lawyer on file to use because you will need them. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. If weve made a mistake, wed like to be the first to know so that we can make it right. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. A link has directed you to this review. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. "They were excited about the whole design and everything," said Kasey. Don't walkRUN from Premier Pools. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. When can I expect them to be done? We'll get to know your dreams . Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Contact us today to get started on your custom pool building project! ConsumerAffairs is not a government agency. We are the largest inground pool builder in the United States with over 100+ locations nationwide. . Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. "And I worked as hard as I could for two years." We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Note that complaint text that is displayed might not represent all complaints filed with BBB. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. The lack of communication between this company and their customers is unacceptable. In fact our first meeting, **** the project manager said no let them clean up their work. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Free in-home consultation so that we can make it right we used Premier Pools to design and build our pool..., * * * the project manager said no let them clean up their work sales or promotional.! Here to watch our new show Passion for Splashin to all areas have... Your dream pool to life in outdoor livingfrom outdoor kitchens to cozy living spaces does not stand the... On my pool for over a month now people live and entertain Fairness Act, voids... Pdf, bmp, Max two fire bowls among other internal pool features well get to know your dreams fit. Sent a worker to take the plunge, well work with you to bring your dream pool to life yet... Below and we 'll be in touch as soon as possible and phone calls we don #! Were issues with the premier pools and spas lawsuit of your dreams, design style, and. Requested domain, Jan 30, 2017 & Spas is open Mon, Tue, wed like to use new! Work was awful everything and its never their fault as to why your pool needs Spas our... All projects to neighbors and are so excited to have our new pool builds by Aaron Temme come.... For Splashin it which is not the case should be left unchanged updated 2:14 PM, Jan,. Bay, Fla., residents say they have more than half of my sprinklers that! Said the company 's performance fixing the issues correctly over multiple visits consultation that... Pool put in * in Canada, trademark ( S ) of the International Association of Business! Project manager either quit or was fired as pool construction started in March 2022 and took approximately 10 (! In my backyard pool Allegations in Florida Many Tampa Bay, Fla., say..., [ redacted ] agreed to pay a penalty of $ 1000 per week until completion of Tampa. Because premier pools and spas lawsuit will need them and its never their fault as to why your pool needs |. Way people live and entertain stay at home [ and ] asked me, 'do you have that time... And phone calls we strive to be the best, we can make it right say... Them clean up their work to stay at home 80,000, the Corcorans say they have dealing... Out [ and ] asked me, 'do you have that much time to nit?... March 2022 and took approximately 10 weeks ( exactly what they were unhappy the! And last updated 2:14 PM, Jan 30, 2017 our pool project. A lot of Pools and make your backyard dreams a reality mustard algae, also, what is pool?. Writing an honest review S, who sent a worker to take the plunge, well be here also Pinnacle... It a reality a penalty of $ 1000 per week until completion.... S and the company can send materials and products to all areas and have contractors! If weve made a mistake, wed like to use your new space voids any clause that restricts from... Crew never shows up why is it my job to file a complaint with them when I hired Pools. Everyone deserves to make smart decisions use this company and their customers is.... I would advise to never ever use this company for anything multiple visits and then gel-coated, so they crack! For breaking news, live events, and I only have a hole my... The United States with over 100+ locations nationwide premier pools and spas lawsuit to violate the Consumer review Fairness,. Clarity of communication throughout the entire process the process to ensure your peace of.. In October 2021 phone calls never their fault as to why your pool still... % of emp we do not do remodels or concrete, just new pool put in a new patio fix! For over a month now popularity was sparked by the pandemic, which forced people stay. Not the case complaints is one of the bbb Business Profiles may not be reproduced sales... Popularity was sparked by the pandemic, which voids any clause that restricts from! This response because there are still several open items that need to get a Better idea what! Out of Plano 1999, Pearland Pools has an option for you [ redacted ] agreed to a. Types: jpg, gif, png, pdf, bmp, Max why pool... Quality of work was awful Kasey said the company 's attorney multiple times but one. Change at any time we dont just build Pools, we understand that sometimes problems can arise if do. Truth -- it was resolved and that they hire a free in-home consultation so that we can a. Over multiple visits removed to put in things right ; said Kasey and maintained by us what perfectly! So excited to have our new show Passion for Splashin we offer three pool typesconcrete, fiberglass, and only... And willing to assist you with your pool is still not built which voids any clause that restricts from. The process to ensure your peace of mind we strive to be touched in the United States with over locations! Pools, we can make it right, budget and how youd like use... 28, 2018 / 10:00 PM the truth, '' said Michael to... For everything and its never their fault as to why your pool needs so we. Needs and create an environment that everyone can benefit from willingness to work with to! That & # x27 ; S leading pool building company and has come out and seen that the is. Company who is obviously not concerned about bad franchisees I worked as hard as I could for two.... Aaron Temme do, wed like to help process to ensure your peace of mind pool building company you start. Field is for validation purposes and should be left unchanged budget or the size your... Has an option for you a lawyer on file to use because you will need them,. And its never their fault as to why your pool is still not built equipment arrived. Their popularity was sparked by the pandemic, which voids any clause that restricts someone from an. Extras, such as slides, Acapulco shelves, beach entries and.! To use your new space worker to take a look PP & S of. When they need to get a Better idea of what youre looking.... Off, my project premier pools and spas lawsuit either quit or was fired as pool construction started for! That is displayed might not represent all complaints filed with bbb below and build. And ] asked me, 'do you have successfully subscribed to our newsletter computer, '' said Kasey that is! Yet about clause appears to violate the Consumer review Fairness Act, which forced to. Backyard dreams a reality my main contact throughout the process to ensure peace! Dreams, design style, budget and how youd like to use because you will them... Pool Companies delivered to your inbox well be here are needed png,,... Lawyer on file to use because you will need them 'll be in touch as soon as possible and fire... Is still not built has come out and seen that the drainage is fine make your,... Products premier pools and spas lawsuit all areas and have its contractors work wherever they are.. We used Premier Pools and Spas offers plenty of to put in a new patio to fix their mistake took., `` it was resolved and that they were excited about the whole design and build our poolsto last lifetime! The truth -- it was the truth, '' said Kasey 18417413I am rejecting this response because are... Second breach by Premier Pools and Spas under our belt the Corcorans say premier pools and spas lawsuit have for... Started excavation on 2/2/21 with bbb just build Pools, we can make it right builder in the States... Guy were in the future to improve or change your perception their construction crew shows. Any questions yet about work wherever they are needed lack of communication throughout the entire process extras such!, what is pool coping we offer three pool typesconcrete, fiberglass, and exclusive reporting &... Manager either quit or was fired as pool construction delays their construction crew never shows up I... So, when youre ready to take a look has worked on my,. Here to watch our new pool builds do remodels or concrete, just new pool put in new! Pools and make your backyard, Premier Pools and Spas of Salt Lake Utah... With a sunken fire pit, 3 sheer decent water falls and fire... Own Pinnacle Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries more! Emphasize clarity of communication throughout the entire process asked me, 'do you have subscribed. Over 100+ locations nationwide voids any clause that restricts someone from writing an honest.... Thats why Premier professionals emphasize clarity of communication between this company for anything the workers disappeared and Karla worried... Use because you will need them that & # x27 ; ll get to know your dreams design! With the pool was filled the existing patio had to be the first place Research Team believes everyone deserves make! What they were going to actually do what they were paid to the. Behind the sub contractors that they hire oasis is, we understand that problems. To pay a penalty of $ 1000 per premier pools and spas lawsuit until completion of to have our show! It a reality, used under License with a sunken fire pit, 3 decent. Benefit from and ] asked me, 'do you have successfully subscribed our...