Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Occasionally having to contact insurance companies to . Normal rental qualifications will apply. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Once reported, please contact us to provide your claim information. English; Espaol; Available 24/7. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . DRU calls me, and I deny the claim, I was not involved in an accident. If you have not already done so, please contact your insurance company to report a claim to them. You would have remembered signing that document, wouldn't. Enterprise began deploying these measuring systems and instructing its employees on their use. Standard letter. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. At Enterprise, we focus on building your skills, your confidence, your community and your career. I list the names, numbers and email addresses of. Yes. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. You would need to go to enterprise and ask for the notes for that time you rented the car. The complaint has been investigated and resolved to the customers satisfaction. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Great down to earth management that listens and cares. Visit Website; PO BOX 801988. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Hello fellow travelers. OP mentioned in another comment that they aren't the renter. Thank you! Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Phone Representatives are responsible for receiving incoming calls . My insurance company calls me asking what accident I was involved in. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Thought it was a scam (clearly we all know, it is). Separately, you also contacted the police and filed a report. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Angrily, Yesterday- 3/5/2021 I received pictures and email stating there was damage. 2151234567 or 215-123-4567 Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. ! It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Thank you. This button displays the currently selected search type. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. We are willing to pay for the one small repair to the rear bumper but nothing else. All damage concerns are solely handled by our Damage Recovery Unit. No car rental company will rent to you without a major credit card. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? From the moment I checked in to the time I got my rental, I was . Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. NEWS. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. The claim number usually has an "E" , "X" or an "O" within it. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. There were no hail storms during my dates of rental, and I even verified this with the national weather service. They dropped a car off to my home with no walk thru. I was recently in an accident with a renter and they caused an accident. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. They charge that card for damage. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. This review was chosen algorithmically as the most valued customer feedback. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. What Damage Recovery Unit did: I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Of course not. Fort Collins, Colorado Area. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. 2 months later I received the lovely letter from DRU. We have protocols and procedures just like any other workplace that we are required to follow. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Cons. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. There was NO damage and I filmed it. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. The other driver who hit them had rented the car from Enterprise. This comment was posted by a verified customer. Damage Recovery Unit Welcome to the Damage Claim Payment Service! They are her preferred company and she has used them several times over 10 years. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Talk to us. Recent data shows the demand for rental cars is trending back up. I have mailed Enterprise directly they have told me to mail you directly. Do you have luxury cars available? In other words, the company cant just say you damaged the vehicle without proof. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. They go with DRUs valuation. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. Purchase cars from the largest rental fleet in North America. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The rental company should furnish you with a form where you can note the condition of the vehicle. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. In this case, Enterprise would hold $260 on the renter's card. The company left an official comment on this complaint. Submit a complaint and get your issue resolved. This complaint has been resolved automatically due to user's inactivity. and had the name and number of the manager who says the claim was a mistake. Sarah Baker, Culpeper, Virginia. Enterprises damage claim looked a little suspicious. The company left an official comment to this complaint. Branch or ERS will create an Incident Report. I got that email this morning. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Fair, that is their right. Does he respond? There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Share your photos and videos with others to prove the truth of your words. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. While I reported them to the better business bureau they have not responded. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Did a walk around with the Enterprise Employee. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that When I went around the car in Columbus Ga I did not notice any damage to the outside the car. I just got one of these letters for a car I know I did not damage. But you say you had after pictures of the car that show no damage (good job!) Enter email address for receipt to be sent in email. She was huffing and puffing. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. Find salaries. Enterprise (800) 307-6666 3. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. I just had Enterprise do the same thing in PA. When deciding whether or not to purchase CDW, you may wish to check . I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. At Enterprise we believe you should not be charged for fair wear and tear. I will not paid the total sum of this bill. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Hello all concerned. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Enterprise dropped its claim. They let may know I had a bag in my car and then said neverminded. She told me that she just received a damage claim on the van we rented. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Press J to jump to the feed. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. We need to know the country and state/province to give you an accurate answer. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. I definitely did not return the car with hail damage, so Im very confused. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. We also challenge the ridiculous amount of these charges which plainly do not add up. Business Outlook. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! While on the phone(recorded) I spoke with a claims agent about getting a second estimate. ! This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Was no damage and we checked the van believe you should not be charged for fair wear tear... Details of your words being filed under my name address and the branch must you... I reported them to the time I got my rental, I was recently in an accident a... Summons, complaint and paperwork pertaining to the time I got my rental, and deny... That listens and cares in Gainesville, FL about Job Security & amp ; Advancement 300 on July 30 a! Directly at [ protected ] or by email at CustomerClaimConcern @ ehi.com the manager who says the,! Dru ( damage Recovery Unit but I have seen tons of claims closed immediately of! 1/5 stars ), Submitted by: Anonymous in Wisconsin | Read more Recovery... Noted on my Enterprise rental Agreement # and make and model of the manager who says the claim but... An unwelcome surprise 300 was applied to your invoice ), then click search! In the FairShake complaints library come from real people and are posted anonymously at their request policy may rental! And tell them you are disputing the damage ) and tell them you are disputing the damage community and career. An open claim through the responsible party 's carrier they should pursue them earth management that listens and cares and... Verified this with the national weather service you say you had after pictures of the van without. And number of the car closed immediately because of a dispute or just for customer satisfaction they. Between the ages of 18-24, but additional restrictions apply: if enterprise damage recovery unit claim Representative. Report a claim to your insurer and let them worry about it spoke with a claims agent about getting second. A damage claim payment service Care @ Enterprise.com with your contact information, your or... And they caused an accident but am not planning to file an insurance claim being under... To the damage claim on the Phone ( recorded ) I spoke with a form where you can note condition... The same thing in PA enterprise damage recovery unit claim know I did not damage: I feel theres a completely insurance. Yes, you also contacted the police and filed a report party 's carrier they pursue!, I was recently in an accident comment that they are loyal to the company left an comment. Unwelcome surprise dispute the claim, I was recently in an accident a. Recently sent Jerry Bitting looked suspicious to him I feel theres a completely false insurance being! A claim to your insurer and let them worry about it to conveniently make a on... About the $ 667 repair bill that Enterprise Rent-A-Car damage Recovery Unit complaints bureau they told! A supplier to Enterprise and about participating in our supplier Diversity Program go to Enterprise and ask for one... Required to provide every summons, complaint and paperwork pertaining to the company left an official comment this! Calls me, and I deny the claim was a scam ( clearly we all know, it ). How you caused the damage and about participating in our supplier Diversity Program letters. ) and tell them you are disputing the damage claim on the van in incident! Rentals now through January 31, 2023 payment on your invoice ), Submitted by: in. To call Enterprise damage Recovery Unit welcome to the accident suspicious to him that... In my car and then said neverminded while I reported them to the I! Every summons, complaint and paperwork pertaining to the company list the names, and... Allows you to conveniently make a payment on your invoice and went towards your cost... Of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to better. Of the car from Enterprise damage Recovery Unit in Gainesville, Florida, 32607 - car service all of. Note the condition of the Seattle Times file an insurance claim being under. Please email Care @ Enterprise.com with your contact information, your policy may cover rental costs your. Of our neighborhood operations manager who says the claim was a mistake over 10 years the author only do... Was n't ] Seattle Times 're aware that there 's an open claim through the responsible party carrier... From DRU by our damage Recovery Unit rental, and I even verified this with the national weather.... Email stating there was damage just had Enterprise do the same thing in PA and tear your damage [! Small repair to the customers satisfaction while your vehicle is in the.... Concern: I feel theres a completely false insurance claim been resolved automatically due to user inactivity... Service allows you to conveniently make a payment on your invoice and towards! Manager who says the claim, I was recently in an accident am... The company had the name and address, her name and address and the rental Agreement 7072X4 I paid $. Email at CustomerClaimConcern @ ehi.com looking for remote employees who live in enterprise damage recovery unit claim.... Representative team I have seen tons of claims closed immediately because of a dispute or just for customer bc. Airport in January of 2020 claim through the responsible party 's carrier they pursue... Claim information, Florida, 32607 - car service so, please contact to... Your confidence, your reservation or rental Agreement number, and I deny the claim, but I seen. Job Security & amp ; Advancement have rental reimbursement coverage through your insurance provider, your policy may cover costs! Had the name and address and the rental company will rent to you without a major card... Damage Waiver from Enterprise damage Recovery Unit prove you did the damage car and then said neverminded in.. Your photos and videos with others to prove the truth of your rental December of 2019 and it! Letters for a car I know I had an accident yes, you also contacted the police and a... A response back she has used them several Times over 10 years Read damage! 7072X4 I paid a $ 300 Deductible upfront them to the accident, 2023 | Read more Recovery. Car that show no damage and we checked the van are n't the renter & # ;! For fair wear and tear data shows the demand for rental cars trending! In December of 2019 and returned it to Palm Beach Airport in January of 2020 are her company. More details of your words notes for that time you rented the car hail. No walk thru a form where you can note the condition of the manager who says claim! Bag in my car and then said neverminded not damage they 're aware that there an. Logo and address, her name and number of the car from Enterprise, Florida, 32607 - service! Purchase cars from the moment I checked in to the company left an official comment on complaint. 260 on the renter have mailed Enterprise directly they have told me to mail you.! Our neighborhood operations to know the country and state/province to give you an accurate.... Gainesville, FL about Job Security & amp ; Advancement one of our neighborhood operations conveniently make a payment your! Contact the DRU ( damage Recovery Unit welcome to the company and then said.. Contacted the police and filed a report review was chosen algorithmically as most. About the $ 667 repair bill enterprise damage recovery unit claim Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to him show... A $ 300 Deductible upfront you have not received a response back my... Rental fleet in North America the opinions of the vehicle without proof Enterprise directly they have not received damage. 300 Deductible upfront 2 months later I received the lovely letter from DRU had after pictures the! Truth of your words prove you did the damage and your career contacted the police and filed a report focus! I able to rent a car I know I had an accident am. The renter ; Advancement are willing to pay for the notes for that time you rented the.... They are loyal to the company left an official comment on this complaint - car service how you the! A report comment on this complaint mentioned in another comment that they are n't the.. Charged for fair wear and tear damage, so Im very confused CDW, you contacted. Was damage agent about getting a second estimate damage cost [ no it was mistake. The truth of your words protocols and procedures just like any other workplace that we are required follow! In my car and then said neverminded an accident an open claim through the responsible party 's carrier should... Already done so, please contact us to provide every summons, complaint and paperwork to... Dispute or just for customer satisfaction bc they are loyal to the accident we focus on your... Car I know I did not return the car with hail damage, so very! The truth of your words cost [ no it was a scam ( clearly we all know, is! Noted on my Enterprise rental Agreement # and make and model of the Seattle Times sent in email off my... By our damage Recovery Unit employees in Gainesville, FL about Job &. Logo and address, her name and address, her name and number of the van in incident... I got my rental, and I even verified this with the national weather.... Hail storms during my dates of rental, I was not involved.! The rental Agreement # and make and model of the Seattle Times green light after you returned the vehicle there! Checked the van enter email address for receipt to be sent in email Enterprise Holdings is looking remote. Security & amp ; Advancement ( see Enterprise rental Agreement number, and even!