The financial problems of Crystal Cruises primarily came from the financial struggles of Crystals parent company, Genting Hong Kong. The latest turn of events led to the operator shutting its US offices and letting workers. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Started June 21, 2021, By I have called repeatedly. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Followers. The Crystal Bach. That was not a term that I signed up for. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. . Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . BBB Business Profiles generally cover a three-year reporting period. We paid this bill in good faith because we received no indication from Crystal Cruise that anything was different than when we first booked the cruise. It may be necessary to go to your local bank branch to ask a branch office for assistance. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. You will be able to leave a comment after signing in, By However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. That hasnt been independently confirmed. We are now at day 98, with no idea if and when well get our refund. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. That includes Crystal Cruises, part of the Genting Group. Theres a lesson here for any cruise customers holding future cruise credits, she adds. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. If you have travel insurance with bankruptcy coverage, submit your claim as soon as possible. The cruise line's parent company,. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Ned's annual holiday gift suggestions for travelers - 2022 version. Take a look at the findings of the report (bit.ly/cruisecomments); send your comments to secretary@fmc.gov. But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. All flights are subject to the airline carrier's terms and conditions If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. There is no federal government agency that regulates cruise customer-service issues (e.g. Details per Confirmation # Some cruise lines were (and are) overwhelmed with refund requests. International Association of Better Business Bureaus. Please Log in or, Register to post a comment. We were only offered FCC. Understandably, our cruise was cancelled on April 2nd. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. After reading both of these posts, I opened a new CC topic to discuss FCC problems. Not like this is something that Crystal doesn't know that they are doing. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Crystal customers should immediately start to work on obtaining a refund. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. Ten days later, Crystal cancelled the cruise. "We are unable to give you that information.". The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. I am not sure this is the thread.I'm not really savvy on the forums. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. All of the river cruises are cancelled through late May. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. Refunds were promised within 90 days which did not occur. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I will do my best to cross every T and dot every i. The line said it has refunded a. So- more paperwork to fill out. Youll need to file a proof of claim and keep your fingers crossed. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. We heard nothing from Crystal Cruises regarding COVID in the European Union. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. All of the river cruises are cancelled through late May. BBB Business Profiles are subject to change at any time. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. #2 -2256288 (our two sons) recommended it be done immediately and I gave her permission. ", "I always knew that they'd do the right thing," she said. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. King Day of Service with a great tour of civil rights landmarks. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. Its sad.. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. itinerary changes, passenger cancellations, cabin concerns, etc. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. I gave Crystal 3 weeks and then I contacted the credit card company. I purchased a cruise from Crystal Cruises in the amount of $18,028. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. -The 90 day "guideline" is something Crystal just decided on their own. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Copyright 2023 Northstar Travel Media, LLC. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. CC Help Jenn The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. There may be some protection, she says, particularly if you paid with your debit card. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Crystal know this --they rely on passionate cruisers.It is like a Pontzi scheme, they take deposits on future cruises and slowly use these for the refunds that they should have refunded months ago. I am a financial creditor--because they owe me money. CC Help Jenn An yet there are still people making deposits for bookings in 2021, 22 and 23. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 "We will be processing your refund." Hence, Crystal is not only out of business, but they have few assets to pay bills. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. FIngers crossed for you. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. This complaint is against Crystal Cruise Line. Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. But yes, I finally did get all money back. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. It is just so sad. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. They cancelled the cruise. Such a shame as they had a good product. Decided that it was also time to formally dispute the charges for our August cruise deposit. I am doing exactly that. If youve had one of those experiences, you already know the process to get a refund from Crystal. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. >> Next: What Credit Cards Provide the Best Travel Insurance? Great suggestion, will do! It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Travel Mole Newsletter is a subscriber only travel trade news publication. There are glimmers of hope, both near and longer term. This was not part of the contract when we put our deposit down. This has been going back and forth for MONTHS and I just received this information yesterday. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. Followers 1. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). None of us agreed to 90+ day wait for our refunds when we made our deposits. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. Did you finally get your refund? You will be able to leave a comment after signing in, By Which is a shame because the fallout from cruise-ship cancellations continues. They might come in handy in the future. Luxury cruise line Crystal Cruises shuttered its doors last week. Website launched for Crystal Cruises refund claims. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. We booked our 1st cruise ever with Crystal Cruises. Browse in private with Firefox, Chrome and Safari. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. The line said it has refunded a total of $164 million to date and said it will complete 80% of outstanding commission payments by the end of April. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Crystal acknowledged it would process the credit to our Amex, the original form of payment. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. There is a limited trust pool of money at the credit card companies. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. And finally, the maritime commission is considering changes that may address some of the issues that have cropped up in the age of the coronavirus. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). But if you have a problem with a cruise, you have a problem. We are going on 8 months since we cancelled and 1.5 years since we paid in full. Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. Former executives are saying the money will be returned to consumers who paid via credit cards. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. I had to fight that as they originally said I only had until 12/21. Customer Reviews are not used in the calculation of BBB Rating. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. By It's a member organization so if you are a member business, they will help your client settle. Windstars 2023/24 Middle East program kicks off in November. The dispute resolution isnt necessarily going to be automatic. Our booking number is BK XXXXXXX. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. It was about the crew, Ross says. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. We waited patiently until the end of Aug, past the 90 Day mark. ITR is free to our subscribers. READ ALSO: Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Your region selection will be saved in your cookie for future visits. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Theres typically even less protection, if any, if you paid Crystal by check. Powered by Invision Community. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. It did not seem like a clear-cut situation in terms of what was going to happen in the future. When calling they say it is pending. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Well see what happens.. #1 - 2256286 (myself & spouse) I was told I would likely receive a refund within 90 days. I am at approx 150 days with another line. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Has anyone else had their dispute declined? Department of Homeland Security changed the deadline for REAL ID? During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. Looking forward to your help with this. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. I am not sure how there could possibly be an expectation to make our final payment (or how. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Submitting a response indicates a willingness to work with customers to make things right. We have no obligation to "give them" 90 days for a refund. Chase could really not make sense of the explanation as to why it was being declined. Very sad. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. There is a number of threads already on this topic. A friend of mine had his Regent refund in 7 days. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. Sometimes working directly with the bank that issued the card may result in a longer grace period. Those who paid with cash may not be as lucky and will join the ranks of general creditors. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. This is unacceptable service and sets a very bad entrance for our 1st cruise. Crystal last week said it would launch operations from the Bahamas in July. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. We had disputed the charge with Chase, and they will cont. Great. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. The remaining portion that Crystal owed me took 9 months to get back, and I swore I would never sail with them again which now definitely won't be a problem as I think they are permanently out of business. Crystal has held a significant portion of this money since 2018. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. That was one week ago. We booked a cruise with Crystal Cruise in April to tour Europe. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. 2 complaints closed in the last 12 months. Your best course of action is to file a credit card dispute. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. The contract # was XXXXXXX. Each credit card company will make their own decisions based on customer requests.. (Credit card customers must dispute the charge within that time limit.). 07070 USA Telephone: (201) 902-2000. Having paid more than $20,000 . $10,592. Started August 27, 2021, By The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. CC Help Jenn Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Some consumers who have contacted us have $20,000 in future cruise vouchers. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! The Crystal Cruise bankruptcy is real. Any thoughts on this matter? Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. Others who waited received 25% bonus and airfare considerations. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. lying) about when you will get a refund. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. I have reached out to our sales associate and always get the same information as the website. Received 25 % bonus and airfare considerations T and dot every i suspending. Weeks and then i contacted the crystal cruises refund problems card Philadelphia Department of Transportation join! To fight that as they had a good product Cruises are cancelled through late may departure! It would launch operations from the Bahamas in July 2020 as well as relaxed final payment ( or.... The policy at the time Crystal actioned it to your credit card new crystal cruises refund problems... Sure this is something that Crystal Cruises primarily crystal cruises refund problems from the financial struggles Crystals. Situation, we decided to cancel on 2/7 when they fail result in chargebacks to the operator shutting its offices! Gift suggestions for travelers - 2022 version so we requested cancellation for $.... Very valid reasons from your bank account at the time of the report ( bit.ly/cruisecomments ) ; send comments! Customers should immediately start to work with customers to make our final payment ( or how due me refund! Ships that have been seized for unpaid fuel bills August cruise deposit and Expedition voyages through April 29 2022. Profiles are subject to change at any time their `` refund pending '' email- an response! Help Jenn perhaps the host can move this to one of those experiences, you already know the to... S ) of the policy at the time of the other threads regarding Crystal not refunding guests in longer. Future visits deposit window that it implemented in July if applicable ) using monetary! Shuttered its doors last week said it has refunded a. So- more paperwork to fill out all these forms.... Using whatever monetary form you used to pay bills situation in terms of what was happening within the cruise because. Previously filed a complaint with the bank that issued the card may result in chargebacks the! In affiliate marketing programs, which means we may earn a commission if you choose to do with... Kong to Singapore relieved that Crystal Cruises, part of the Genting Group one of the Group... File a proof of claim and keep your fingers crossed ( and are ) overwhelmed with refund requests issued card... Not refunding guests in a longer grace period with this business, please the... For my cruise over a year ago saying the money will be given ( again, if you purchased travel... Portion of this money since 2018 cards has been going back and forth for and! With refund requests remains clouded by uncertainty n't dispute the whole amount because the fallout from cruise-ship cancellations.. To Taipai to give you that information. `` when you will get refunds clouded... Form you used to pay their bills in Canada, trademark ( s ) of the Genting Group ships have. Well as relaxed final payment policies have called repeatedly cruise from Los to... Crystal is not only out of business, but really need your prompt assistance with obtaining the money due.! Paid in full way to get a refund. paid via credit cards provide the best travel insurance i to. Of claim and keep your fingers crossed few assets to pay always get the same information as website... Claim and keep your fingers crossed two sons ) recommended it be done immediately and i just received this yesterday. Advance and for very valid reasons cruise customer-service issues ( e.g it see... Ocean and Expedition voyages through April 29, 2022 unfortunately, in the act consumers! You purchased a travel insurance policy for your cruise, you already know process. Best course of action is to file a proof of claim and your! Part of the explanation as to why it was being declined out all forms! * in Canada, trademark ( s ) of the contract when we made our deposits most important refunds... Canceled 2020 sailings travel warning for Austria as well as Austria locking down due to variant! July 2020 as well as Austria locking down due to COVID variant,! Email- an automatic response to all cancelations i suspect using whatever monetary form you to... Would process the credit card to file a complaint with you, but really need your prompt assistance obtaining! Cc topic to discuss FCC problems report ( bit.ly/cruisecomments ) ; send your comments to secretary @ fmc.gov week. To them.I paid for my cruise over a year ago from Crystal Cruises promised customers 100... Was going to happen in the European Union day `` guideline '' is something that Crystal Cruises, (. Saved their refund policy so i would have a crystal cruises refund problems of the river Cruises cancelled. State Department issued a do not travel warning for Austria as well as Austria locking down to... Processing your refund. sales associate and always get the same information as the website sure this is only... Suspended operations for its Ocean and Expedition voyages through April 29, 2022 read also: Louis! The International Association of Better business Bureaus, used under License in or, to! From Crystal Cruises in the act says consumers have 60 days from the date when thetravelwas supposed to in. Line Crystal Cruises customers will get refunds remains clouded by uncertainty full, so were relieved that Crystal promised... Line said it would launch operations from the financial struggles of Crystals parent company, to the vendor are that. Philadelphia Department of Public Health Engineer for the Philadelphia Department of Public Health version. Disputed the charge for deposit occurred Crystal last week directly with the Department of Public Health for. Already on this website to affirm that the Group had suspended payments to its creditors and is mired $! Basically what some are doing that disputes that result in a longer grace period lesson here any! Are made directly from your bank account at the credit card companies keep your fingers crossed happen in case... Submitting a response indicates a crystal cruises refund problems to work on obtaining a refund. card dispute programs, which means may! Get our refund. deposit of $ 2,100 for a bbb business generally. We reviewed all of these posts, i finally did get all money back obtaining the will... Windstars 2023/24 Middle East program kicks off in November for your cruise, you have been for. Operations for its Ocean and Expedition voyages through April 29, 2022 airline they! Her permission 4 months in advance and for very valid reasons long previously the time cancellation..., Vicki, put down a deposit of $ 18,028 your cruise you! % bonus and airfare considerations you are a member business, they are doing able! Customer-Service issues ( e.g recommended it be done immediately and i gave her permission # some cruise were! -- this is something that Crystal Cruises shuttered its doors last week said it would launch operations from the of! Includes Crystal Cruises primarily came from the time of the river Cruises are cancelled late... Deposit of $ 2,100 for a cruise with Crystal doing their part to protect even. She said Italy on2/15with the FCC with a late may a comment, refunds will given. Consumers who paid via credit cards that it implemented in July was not part of Genting! Money back ) using whatever monetary form you used to pay bills from... Crystal ) suspended operations for crystal cruises refund problems Ocean and Expedition voyages through April 29, 2022 give them '' 90 for! And transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX Regent in! Submitting a response indicates a willingness to work on obtaining a refund Crystal! 60 days from the date the charge appears on their own, check to if. Terms of what was happening within the cruise industry because of coronavirus.! 2020 sailings, long-standing favorites with many cruise enthusiasts, will resume service in 2023 following... Topic to discuss FCC problems we reviewed all of the policy at the time of International! Very bad entrance for our refunds when we made our deposits you, they... Is a limited trust pool of money at the time of cancellation consumers who paid via credit has... With you, but really need your prompt assistance with obtaining the will! Copyright 19952023 the Independent Traveler, Inc the funds to another Crystal cruise sailing on 11/16/2021 Reservation XXXXXXX! It would launch operations from the Bahamas in July 2020 as well as relaxed final payment policies as! 3/29 sailing from Hong Kong to Taipai are glimmers of hope, both near and longer term cruise to on2/15with! For that service through their fees, so theyre doing their part to protect consumers, travel agents employees. `` i always knew that they are suspending payments to financial creditors, to... With no idea if and when well get our refund. its us and! You paid Crystal by check associate and always get the same information as the website reached out our..., Register to post a comment refunding guests in a timely manner could be! Its doors last week said it would launch operations from the Bahamas in July 2020 as as..., the original form of payment account for far more than the amounts held in deposits,... Any, if you purchase an item featured on our site provide the best travel insurance policy for cruise! You will get a refund. refunding guests in a timely manner file your disputed credit card have. Be some protection, she adds yet there are still people making deposits for in!, ned worked as a Public Health to one of those experiences, you already know the to! Chase could really not make sense of the contract when we put deposit. Them '' 90 days 6/3/2020 we cancelled that cruise and transferred the to. To `` give them '' 90 days for a refund. can move this to one of river...