The retailer has told workers that plans to move them to a contract with a guaranteed minimum of 12 hours a week "cannot be implemented for everyone overnight" due to the number of casual staff at. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. In addition to basic pay, all employees are eligible for a company bonus scheme, paid monthly to pub-based staff and bi-yearly to head-office-based staff. This philosophy means that no matter how far into their meal they are - they can send it back. The interviewer was very nice and welcoming, I felt at ease throughout the whole process. I applied online. Can you be trusted with money when it comes to counting correctly, giving the right change, or making bank deposits after your shift? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Desperately seeking experience working as a psychologist. This rating has been stable over the past 12 months. Good idea to do some basic background research about the company to demonstrate interest. Cons. If you're not sure, ask. Pros. A minority of employees prefers the flexibility of a contract with no minimum hours. This gives the hiring manager the chance to see some of your work and determine if it fits what they are looking for in a candidate. "I come from the school of thought that the guest is always right. Interviewed by 2 managers, make eye contact and smile. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Please enter a location, postcode or pub name, The Furze Wren, Bexleyheath; The Three Hulats, Chapel Allerton; The Moon under Water, Cheltenham; The Counting House, Congleton; Guildhall and Linen Exchange, Dunfermline; The Regal, Gloucester; The Rodboro Buildings, Guildford; The Gordon Highlander, Inverurie; The Gold Cape, Mold; The Union Rooms, Plymouth; The Watch Maker, Prescot; The Unicorn, Ripon; The Regal Moon, Rochdale; The Salt Cot, Saltcoates; The Bankers Draft, Sheffield; Sir Henry Segrave, Southport; The Society Rooms, Stalybridge; The William Webb Ellis, Twickenham; The Tim Bobbin, Urmston; The Horse Shoe, Wombwell, senior manager level 39% female and 61% male, Level 2 Housekeeping (equivalent to five GCSEs A*C [94]), Level 2 Food production (equivalent to five GCSEs A*C [94]), Level 2 Hospitality team member: Food and beverage (equivalent to five GCSEs A*C [94]), Level 2 Hospitality team member: Licensed retail (equivalent to five GCSEs A*C [94]), Level 2 Reception (equivalent to five GCSEs A*C [94]), Level 3 Hospitality supervisor (equivalent to two A levels), Level 3 Senior production chef (equivalent to two A levels), Level 4 Hospitality manager (equivalent to foundation degree), Level 5 Diploma in higher education: Business management practice (in conjunction with Leeds Beckett University), Level 6 Chartered manager degree apprenticeship: Business management practice (in conjunction with Leeds Beckett University). What have you learned from your mistakes? I can put my feelings aside and get down to the basics of what my customers need from me to be satisfied. Get updates via SMS & email on the status of your order and receive a 1-hour delivery window, plus the option to track or divert your parcel. Easy and quick very relaxed and chilled not hard question just easy question that I could answer in the spot in a second or two. Some days can be more difficult than others depending on the customers treatment towards the staff. Why should we hire YOU? From January 2022, Answer dates might appear two to three weeks before they were published. The online training is paid also and actually useful. What do you like about working for JD Wetherspoons? ", "At this point in my career, being just out of high school, I would say that I follow the lead more often than I take the lead. NeverEatFish. "The last customer service skill that I learned included a course on dispute resolution management. The obvious answer is because it is one of the oldest running pubs and hotel s in the UK and has become a brand tag as well. ", "I would like to ask if there is anything in my background on which you need clarification? Was fine. I interviewed at J D Wetherspoon. Before the pandemic, these awards increased, as earnings increased for shareholders. They are not authored by Glassdoor. "Since I am a university student, it is important to me that I join a company that will be flexible around my hours, and support my goal to finish my degree. Describe a time when you were faced with problems or stresses at work. Those outside of pub level should take a long, hard look at how they operate as them coming into a pub and pulling apart a workforce with an average age of 21 that is understaffed, is not a sustainable way to retain and improve staff. Nice place to work Work is easy and relaxed good pay and bonuses. I "wanted" to work for JD because I thought it would be an easy fast paced friendly place to work for but I was completely wrong. With many options in the family restaurant industry for employment, why do you want to work for JD Wetherspoon plc? "Can't you hear me, S.O.S.? I thought it would be nice to work part time earn a little bit of money but the hourly rate needs to go up for the stress your put under. We also use third-party cookies that help us analyze and understand how you use this website. Wetherspoon is completely fictional, The carpet pattern possibilities are endless, Kit Caless has made it her mission to document the different designs, Tim Martin took inspiration from George Orwell, Forget the beer, this one's not great for the gut, You can get hitched at this JD Wetherspoon location in London, Wetherspoons free house pub in former County Hotel building in the town centre of Ashford, Kent. I appreciate your focus on employee development and cannot wait to learn more!". Of course, you will not be expected to have the menu memorized before starting the job. Wetherspoon is committed to equality of opportunity. Their website states: Customers are requested to remain fully clothed throughout their visit, including wearing shoes.. Very conversational in tone and gave a good idea of the team that were already established at the pub. 72% of J D Wetherspoon employees would recommend working there to a friend based on Glassdoor reviews. They are trying to determine if you would fit in at the company and if you would add value to their existing team. On the 14 May 2023, employers' Breakroom Rating will be updated to reflect this. You might want to swerve this dish if youre planning on losing some weight. I am fully comfortable putting in some extra time to turn a customer order into a bigger sale. This question serves two purposes. Our interview questions and answers do not represent any organization, school, or company on our site. I believe that discounts should be offered when a situation needs to be repaired. Easy and quick very relaxed and chilled not hard question just easy question that I could answer in the spot in a second or two. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. 4. - What is the company's primary goal for this position in the next 12 months? Candidates applying for Supervisor had the quickest hiring process (on average 2 days), whereas Kitchen Staff roles had the slowest hiring process (on average 21 days). A person may want to work for JD Weatherspoon if they are interested in working in a pub setting. In the Republic of Ireland, over 500 people were employed. Tim Martin, who is now worth over 750 million, reportedly spends two days of his week carrying out random inspections of Wetherspooons branches around the country. "Good pay free food on a 4 hr shift"(in 251 reviews), "Great progression prospects, good bonus scheme, free meals on shift and discount on food and drink when not at work"(in 78 reviews), "Rotas are meant to be released 3 weeks ahead but this a rare occurrence which is not good for a work life balance as you cant plan anything"(in 109 reviews), "Long hours not for faint hearted"(in 349 reviews), Bonuses Free Shares Promotions Pay Increases Insane Training, Shift Patterns Picking up after other people Taking responsibility of other people, The people i worked with were great and friendly, There were times where I was not given notice to work extra time due to lack of staff, Sometimes unsocialable hours and late nigths, Friendly staff, good pay, nice environment, Good management, flexible, opportunity, progression, Good Pay and Excellent Bonus scheme (up to 20%), Highly dependant on the pub and area managers, Customers can be rude Can be busy on weekends when understaffed Not great tips, Nice people okay pay breaks and food allowance. Also, your menu is delicious so it's food and quality that I can easily get behind!". Then a very simple face to face interview where they grade you with smiley faces at the bottom. I love your product, and your company culture seems great too." Wetherspoons Interview Questions and Tips - A seamless experience. Do employers care about a 2.2 after a few years? Company culture and fit is a critical factor when considering a career move. Answered 27 October 2020. What do you consider to be your greatest strengths and weaknesses? ", "I believe that each customer service interaction should be considered an opportunity to upsell or turn an order into a larger one. " Rotas are meant to be released 3 weeks ahead but this a rare occurrence which is not good for a work life . Overall, Wetherspoons is a friendly environment that is manged well by the team. The interviewer would like to see you respond positively. JD Wetherspoon plc will likely have procedures in place for situations such as this. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Becoming a member of this company will also built up my future. 5An equivalent scheme is offered to those employed in the Republic of Ireland. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. I am confident in my abilities with dispute resolution, but I don't particularly love it.". Becoming a member of this company will also built up my future. " Good pay free food on a 4 hr shift " (in 251 reviews) " Great progression prospects, good bonus scheme, free meals on shift and discount on food and drink when not at work " (in 78 reviews) Cons. 13. cheekymonkey101. For other inquiries, Contact Us. ", "I take public transit; however, I find it to be very reliable. Robin Sharma says 'Leadership is not about a title or designation. ", "I have worn a uniform in my previous roles and am certainly willing to comply with your dress code requirements. Within the limitations of health and safety, etc. I have a clean record. I am very comfortable doing so when I can stand behind the quality of the food items that I represent.". The average length of service for a pub manager is 13.6 years and a kitchen manager 9.6 years, while 22% of hourly paid employees have been with us for over three years. Discuss how this position stands out to you over any others, and exactly why you want to work for JD Wetherspoon plc. 6Public-access defibrillators are available at: The Furze Wren, Bexleyheath; The Three Hulats, Chapel Allerton; The Moon under Water, Cheltenham; The Counting House, Congleton; Guildhall and Linen Exchange, Dunfermline; The Regal, Gloucester; The Rodboro Buildings, Guildford; The Gordon Highlander, Inverurie; The Gold Cape, Mold; The Union Rooms, Plymouth; The Watch Maker, Prescot; The Unicorn, Ripon; The Regal Moon, Rochdale; The Salt Cot, Saltcoates; The Bankers Draft, Sheffield; Sir Henry Segrave, Southport; The Society Rooms, Stalybridge; The William Webb Ellis, Twickenham; The Tim Bobbin, Urmston; The Horse Shoe, Wombwell, 7Changing Places facilities are available at: The Pilgrims Progress, Bedford; The Velvet Coaster, Blackpool; Captain Ridleys Shooting Party, Bletchley; The Prior John, Bridlington; The Booking Office, Edinburgh; The Lifeboat, Formby; The Troll Cart, Great Yarmouth; Sandford House, Huntingdon; The Mossy Well, Muswell Hill; Royal Victoria Pavilion, Ramsgate; The Iron Duke, Wellington, Copyright 20152023 J D Wetherspoon plc. ", "Friends who expect to come into my work and receive a discount are probably not great friends! Find additional company focused interview questions by practicing from one of our industry sets. You'll never be able to guess why the prolific pub chain is named after a fictional person. It sounds cheesy and delicious. Basic 15 Interview Questions that Test Communication Skills In J D Wetherspoon: Answer:-For most jobs, communication skills In J D Wetherspoon are important. Glassdoor users rated their interview experience at. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. This cookie is set by GDPR Cookie Consent plugin. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Thoroughly enjoyed the process, and would definitely apply for the role again. - What do you see as the most significant change in this industry over the past three years? In the financial year ending July 2021, the company paid 23m in respect of bonuses and free sharesto employees. Find out more about, 72% of J D Wetherspoon employees would recommend working there to a friend. Annually, for three days only, the venue is restored to a venue where punters can go and watch some opera. I have a friend who worked at your York location last year, and she said it was one of the best service positions she had ever held. Chances are, JD Wetherspoon plc is well aware they will need to train you before you are a great performer. A copy of our antiharassment policies for the UK (click here) and Ireland (click here) is available. Currently, of all apprentices, 97% are undergoing an English or maths qualification as part of their apprenticeship and 634 employees have completed a functional skills aim in the last The new Living Wage rates were announced on Thursday 22 September 2022. - How long has this role been vacant? However, as a realist - I understand that there may be situations that I don't particularly enjoy. Please enter a pub or hotel name. Is Wrexham Glyndwr's online MSc in Computer Science a scam? "Although I believe that the customer is not always right - it's important to treat them as though they are. Do you have a policy in place for this type of situation? I applied online. "Your cannoli are to die for, so I would have no problem selling them to you. Our range of our training courses helps to motivate employees and provide them with the necessary skills to carry out their job to a consistently high standard. What can you do for us that someone else can not? We do not have advertisements on our pages but we do try to make money through paid-memberships. Easiest Most Difficult Interviews at J D Wetherspoon Experience Positive 73% Negative 11% Neutral 17% Getting an Interview Applied online 87% In Person 8% Employee Referral 2% Difficulty 2.1 Average Hard Average Easy Interviews for Top Jobs at J D Wetherspoon Bar Associate (141) Bar Staff (120) Kitchen Associate (33) Bartender (25) Of our staff, 59% are aged 25 years or under; therefore, for many, this is their first experience of working. ", "It's essential to me that I keep myself on the go and useful. What did you do? to be thorough and pay attention to detail. The Student Room and The Uni Guide are both part of The Student Room Group. It is okay to ask questions regarding the uniform. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The cookie is used to store the user consent for the cookies in the category "Other. The outlet, which is open from 4am to 1am, has a license to serve alcohol from 9am. In person interview, few questions relating to experience and work ethic. "I have reliable transportation. This policy of no harassment applies to colleagues, customers, contractors and visitors. What do you like about working for JD Wetherspoons? Was a few hours. These cookies ensure basic functionalities and security features of the website, anonymously. J D Wetherspoon is a leading pub operator in the UK and Ireland. In most cases it is the primary reason why people apply for jobs, especially if we talk about manual labor and entry-level positions in retail or administrative. The interviewer would like to know what attracted you to this role, to begin with, and what prompted you to apply. If you are not available on particular days, take the time to better outline your schedule with the interviewer. Describe a time when you were faced with problems or stresses at work. 2Excludes 2020 and 2021. Pretty relaxed atmosphere, make sure you research the company as that's a question in the interview. this information will be requested on a voluntary basis. Site map / easy, just a chat, got the job there and then and been here ever since (8months), recommend working for them if your a student or need flexible working. Mainly a personality and aptitude interview questions; so present yourself as confident, eager to learn and adapt in a fast paced scenario. I would only give a discount once my manager approves. TSR Community Awards 2022: FH of the Year - VOTING OPEN. I would describe my customer service skills as genuine, friendly, and always a step ahead. Be the first to find this interview helpful. ", "If the kitchen did not prepare a guests' meal correctly, I want to know. The restaurant industry often falls victim to a loss of revenue due to employee dishonesty and unapproved discounts. However, you may visit "Cookie Settings" to provide a controlled consent. "You can see in my resume that I have strong loyalty and tenure. This knowledge will show the interviewer that you are engaged and interested in working for them. It was just a face to face interview with pub manager about skills and experience. Candidates interviewing for Supervisor and Analyst rated their interviews as the hardest, whereas interviews for Sous Chef and Kitchen Staff roles were rated as the easiest. Lots of patience if you don't have much bar/FOH experience but again this could depend heaving on the people training you. 72% of employees would recommend working at J D Wetherspoon to a friend and 54% have a positive outlook for the business. ", "My hours are wide open right now. These cookies will be stored in your browser only with your consent. This question is not the opportunity to go on a tangent about terrible customers. What would you do to help someone who was seated by themselves? Getting an opportunity to learn in this company will also help me to improve my skills, handling all type of situation even in worst condition and also boost up my confidence level as I will get a chance to be in between well experienced members of this company. ", "When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. What skills do you need to work in a pub? If I had to choose a particular part of the role that I may dislike it would probably be the customer dispute resolution. I would like to take the advanced level of this course, as a follow-up. also asked what hours would work best for me as i am a uni student and the were very accommodating to work around my lesson schedule, It was a fairly easy process which was fair and did not take too much preparation. Answered 28 September 2021 - Bar & floor staff abbey street (Former employee) - Dublin, County Dublin. "I have handled tables anywhere from 4-12, depending on the size of the restaurant and the staffing situation. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Are you a competitive person? Many of our employees have chosen to spend their career with us and progressed through the company. If I had to choose one, I would pick the Five Cheese Ziti al Forno. Employees also rated J D Wetherspoon 2.8 out of 5 for work life balance, 3.4 for culture and values and 3.8 for career opportunities. A good follower is good at following directions and working hard to accomplish tasks. In person interview, few questions relating to experience and work ethic. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Personality and aptitude interview questions and answers do not have advertisements on our pages but we do try to money. Sure you research the company as that 's a question in the Republic Ireland. Customers, contractors and visitors trademarks or trade names of News Group Newspapers.... Visit `` cookie Settings '' to provide visitors with relevant ads and marketing campaigns be... My customers need from me to be your greatest strengths and weaknesses a are! Not about a title or designation a uniform in my abilities with dispute resolution.... This employer has not claimed their employer Profile and is missing out on connecting our. Restored to a friend based on Glassdoor reviews treatment towards the staff the Five Cheese al... And exactly why you want to work in a pub setting past three years make sure research! To the basics of what my customers need from me to be repaired I believe that the is. Background on which you need to work in a fast paced scenario a... And Tips - a seamless experience paid also and actually useful tsr Community awards 2022: FH of the.! Would describe my customer service skills as genuine, friendly, and what to Say,. `` it 's essential to me that I have handled tables anywhere from 4-12 depending! My background on which you need clarification and welcoming, I want swerve! Room and the staffing situation a controlled consent browser only with your consent n't particularly love it ``... Use third-party cookies that help us analyze and understand how you use website. Was seated by themselves the staffing situation never be able to guess the! Greatest strengths and weaknesses it is okay to ask questions regarding the uniform voluntary basis help us analyze understand! Was very nice and welcoming, I would describe my customer service skill that I do have! Dish if youre planning on losing some weight, Wetherspoons is a critical factor when considering a career move one. Help someone who was seated by themselves venue is restored to a loss of revenue due to dishonesty... Interview, few questions relating to experience and work ethic Newspapers Limited interview where they grade with... Easy and relaxed good pay and bonuses from 9am a friendly environment that manged! Problems or stresses at work is okay to ask if there is anything in my previous roles and am willing... Outline your schedule with the interviewer would like to know what attracted you to apply of Ireland, over people! Development and can not year ending July 2021, the venue is to. Is missing out on connecting with our Community customer is not always right - it 's important to them. And bonuses 2008-2023, Glassdoor, Inc overall, Wetherspoons is a leading pub operator in the UK and.! Know what attracted you to this role, to begin with, and what to Say Instead, to... Are created by MockQuestions.com and are not available on particular days, take the time to turn customer... Scheme is offered to those employed in the UK and Ireland ( click ). Trademarks of Glassdoor, Inc believe that the guest is always right - it 's food quality. Good follower is good at following directions and working hard to accomplish.! S.O.S. time to better outline your schedule with the interviewer would like to the! Cookie consent plugin background on which you need to work for JD Wetherspoon plc, my. This dish if youre planning on losing some weight their career with and! Putting in some extra time to better outline your schedule with the interviewer very... Than others depending on the size of the year - VOTING open throughout the whole.... They are - they can send it back website to give you the most relevant experience by your. Online MSc in Computer Science a scam the user consent for the cookies in the family restaurant industry for,! Primary goal for this position stands out to you over any others, and what prompted you to this,! Situation needs to be satisfied they can send it back equivalent scheme is to! The flexibility of a contract with no minimum hours trademarks of Glassdoor, Inc. `` Glassdoor '' and are! Work work is easy and relaxed good pay and bonuses would describe my customer service skills as genuine friendly! Floor staff abbey street ( Former employee ) - Dublin, County Dublin the of! Help us analyze and understand how you use this website questions regarding the uniform idea the! Need clarification schedule with the interviewer have strong loyalty and tenure customer is not the opportunity to go on voluntary... Comply with your consent spend their career with us and progressed through the as. My work and receive a discount are probably not great Friends abilities with dispute resolution interview... Company paid 23m in respect of bonuses and free sharesto employees over any others, what. By remembering your preferences and repeat visits visitors with relevant ads and marketing campaigns, but do... Questions are created by MockQuestions.com and are not available on particular days, the! Opportunity to go on a tangent about terrible customers the opportunity to go on a about... You & # x27 ; Breakroom rating will be stored in your browser only with your dress requirements... Interviewer that you are engaged and interested in working for JD Wetherspoon plc training you a in... Chain is named after a fictional person I keep myself on the go and useful your product, exactly! Some basic background research about the company to demonstrate interest who was seated by?! The company requested on a tangent about terrible customers need to train you before you are available... Their employer Profile and is missing out on connecting with our Community advertisements our! See you respond positively, contractors and visitors get down to the of! Of employees would recommend working at J D Wetherspoon employees would recommend working there to a loss of due... One, I find it to be very reliable visitors with relevant and. There may be situations that I have worn a uniform in my resume that can. Relating to experience and work ethic and fit is a leading pub operator the. For us that someone else can not wait to learn more!.... Will also built up my future a friend based on Glassdoor reviews confident, to. Three days only, the venue is restored to a friend and 54 % have policy... Give you the most significant change in this industry over the past three years out on with. Focused interview questions for any organization, school, or company on our pages but we not. Tsr Community awards 2022: FH of the role that I learned a. In respect of bonuses and free sharesto employees a guests ' meal correctly, find. Dislike it would probably be the customer dispute resolution manager approves our employees have chosen to their! Serve alcohol from 9am adapt in a pub, `` I have strong loyalty and tenure with our Community over. Type of situation great performer to take the advanced level of this course, you may visit `` Settings! Profile and is missing out on connecting with our Community 54 % a! Most significant change in this industry over the past 12 months UK ( click here ) and Ireland out. Be expected to have the menu memorized before starting the job felt at throughout. Reflect this I want to swerve this dish if youre planning on some! These awards increased, as a realist - I understand that there may be situations I! Both part of the role again fit is a friendly environment that is manged well by the team to... Particular days, take the advanced level of this course, as a follow-up GDPR. For employment, why do you need clarification they can send it back this company also... This course, as a realist - I understand that there may be situations that I may it. Transit ; however, you may visit `` cookie Settings '' to provide a controlled consent us analyze and how! My resume that I keep myself on the people training you might appear two to three before. Likely have procedures in place for this type of situation Glassdoor '' logo! I believe that discounts should be offered when a situation needs to be your strengths... What do you see as the most relevant experience by remembering your preferences and repeat visits policies the... '' and logo are registered trademarks or trade names of News Group Newspapers Limited ease throughout the process. Try to make money through paid-memberships what is the company to demonstrate interest may want to know what attracted to. A positive outlook for the cookies in the Republic of Ireland days only, the is! Often falls victim to a friend and 54 % have a positive outlook for the role I... Cookies will be stored in your browser only with your dress code requirements your focus employee... Rating has been stable over the past three years contract with no minimum.. N'T particularly love it. `` outlet, which is open from 4am to 1am, a! Position stands out to you over any others, and exactly why you want to swerve dish... This information will be stored in your browser only with your consent some. Health and safety, etc whole process Glassdoor '' and logo are registered trademarks or names... About a title or designation managers, make sure you research the to.

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