Why do you want to work in customer service? This job description is intended to define the general nature of the work performed by employees assigned to this role. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. In a sales position, you will be responsible for upselling products and services to customers. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. What Does a Forensic Psychiatric Nurse Do? We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. per informarci del problema. Please enable Cookies and reload the page. So please only apply if you want to be a part of a high performing culture. Actual pay will be determined based on experience and other job-related factors permitted by law. real person. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. This position may be eligible for short-term incentives as well as a comprehensive benefits package. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Once fully trained, flexible scheduling may be available. (1 hour max)The eCom / Call. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. OurCookie Policyprovides information about managing cookie settings. Grow your revenue fast with context-driven sales. Frequently Asked Questions VSP will provide you with two ways to enroll: Visit VSP online and complete the online enrollment form. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Another way to advance as a remote customer service representative is to move into a sales position. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Serve as customer service representative for unit. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. You should be passionate about helping customers and love working in a start-up environment. Our business hours are: Monday - Friday 5 a.m. to 6 p.m.*, Pacific Time Saturday 7 a.m. to 5 p.m., Pacific Time Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Call VSP at (800) 400-4569 and speak with a member services representative. You can learn more by clicking here. Acknowledging and resolving customer complaints. Relocation assistance:: is not available for this opportunity. Provides customer support and stellar service to meet the needs of our Molina members and providers. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Lamentamos pelo inconveniente. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. Si continas recibiendo este mensaje, infrmanos del problema A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Additionally, as a pay-for-performance company, there are additional RSU grant awards for top performers which allow employees to achieve higher market positioning. New Customer Service Representative @ Vsp jobs added daily. Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. Must agree to observing service for the purpose of training and quality control. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care from wherever is most convenient for numerous conditions related to primary care, mental health, sexual health, skincare, and more. You may choose to consent to our use of Description The Department: . Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world. Quartzy is the worlds #1 lab management platform. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. Minimums and maximums may vary based on location. Some highlights of their functions are: A customer support teams underlying focus is on problem solving in the short term. Strong written and verbal communication skills. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. Persuasion: Persuasion skills allow you to convince customers to purchase additional products or services. WHO WE ARE:Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. Inspiring leadership that genuinely cares, Accomplishment of helping build something that makes a global impact for future generations. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Apply to Enrollment Specialist, Sales Representative, Administrator and more! In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. Its always good to have a support agent whos well versed with your product and is familiar with the latest technologies in customer support. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Position at Panasonic Avionics Corporation. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. Is someone in your life looking to advance their career opportunities? Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. Starting rates increase with years of experience. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. job boards today. We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 1 800-462-7009. Kemper Life has a talented operations team that believes in this strategic intent. these technologies, reject non-essential technologies, or At Samsara, we win together, celebrate together and support each other. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). Full job description and instant apply on Lensa jobs. Customer service representativescan put themselves in their customers shoes and advocate for them when necessary. Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. Performs necessary follow-up tasks to ensure member or provider needs are completely met. About UsClickTime is a recognized market leader in time and expense management software. We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Here are some of the skills that every support agent in your team should possess. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Delight your customers with effortless omnichannel experience. You are someone who is motivated by helping other people solve problems. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Persuasion skills can also help you overcome objections and close sales. This is a full-time, on-site role based out of Singapore. We depend on the unique approaches of our team members to help us solve complex problems. If you've requested a response, we'll get back to you shortly. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. More information on whats included in these checks can be found in the Post Offer section of our FAQ page. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. They are there to help resolve any problems the customer may have through various channels depending on the company. Were able to answer any additional questions you may have as you move through the selection process. Rely on instructions and pre-established guidelines to perform the functions of the job. . Get notified about new Vsp Customer Service Representative jobs in United States. Customer feedback is priceless, and these CSRs can gather that for you. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. The application procedure is simple:First, answer the below questions in the link. Investigate and resolve unusual situations or concerns. Customer service representative job description. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Apply now for jobs that are hiring near you. By doing so, they can build trust and create a positive image for their company. This office must be set up in a way that allows for privacy and quiet during work hours, as well as a comfortable chair and desk. Today's top 49 Vsp Customer Service Representative jobs in United States. Learn more about canned responses in Freshdesk. They have many responsibilities like answering inbound phone calls, addressing customers' questions about products and services, and processing payments or returns. Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Learn more about the Freshdesk Marketplace. What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! As a result, some companies may choose to automate their call centers rather than hire more workers. Search CareerBuilder for Customer Service Representative Jobs and browse our platform. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points Graduates in any stream can also apply. Kin is more than just our name its how we treat each other. Discover other popular customer service interview questions here. Ability to effectively communicate in a professionally setting. Ability to understand and utilize multiple systems for billing and dispute management. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. This will help you answer questions and solve problems for customers. Find out if you meet the requirements! Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. You will be empowered to propose process and product solutions to improve our customer experience. If you are not comfortable working in a fast-paced environment in a newly created position, this is not the role for you. Writing skills. Si continas viendo este mensaje, Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. SupportNinja is a new kind of BPO. Sorry, our deep-dive didnt help. Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am-9pm EST Mon-Fri and 9am-3pm EST Sat. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. Recognizes the trust that customers give her thus handling documents with utmost confidentiality. This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. These workflows can be executed instantly. The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Sign up for Workable's 15-day free trial to post this job and hire better, faster. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Today's Vision Cinco Ranch South is searching for a highly skilled professional with solid diagnostics . A good customer service employee will wait patiently and let the customer talk until he's finished. Now, we just need to know where to send it! AAVALABS is on a mission to help people live life to the fullest with superior nutrition. Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. Must be able to talk and type simultaneously. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. Maintain accurate records of customer interactions and transactions. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Identify and assess customers needs to achieve satisfaction, Meet personal/customer service teamsales targets and call handling quotas, Follow communication procedures, guidelines and policies, Customer Support Specialist jobdescription, Call Center Representative jobdescription, Customer Service Representative interview questions andanswers, Stress management interview questions andanswers, Communication interview questions andanswers, How to assess customer servicerepresentatives, Best recruitment strategies to attract toptalent, 5 qualities of a good employee and candidate and how to evaluate them in aninterview, Proven customer support experience or experience as a Client Service Representative, Strong phone contact handling skills and active listening, Familiarity with CRM systems and practices, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multi-task, prioritize, and manage time effectively. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. You will demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. Here's a look at all the key responsibilities of a service rep. 1. If you need immediate assistance, don't hesitate to call us at 1.800.877.7195. While you wait, we have plenty of expert career advice on our blog. Read more about the company. Which company do you like for their customer service? We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. Genomelink is a DNA App Store. Representatives may interact with people in person or virtually by phone, chat, or email. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. Tell us what *you* think of our resources and what youd like to see here in 2023. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. You also get to pick up the domain expertise and product or service knowledge while supporting customers. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. The range of annual base salary for full-time employees for this position is below. Explore the different career paths in customer service. Are not comfortable working in a fast-paced environment new customer service representatives must be able to answer additional! Latest technologies in customer service Representative jobs and browse our platform service employee wait! The ability to communicate clearly when working with customers is a FREELANCER role, you can empathy! To change and adjust to new circumstances Asked questions VSP will provide you with several weeks of paid,... Solving technical problems or help customers find the right product for their customer service optimized. Responsible for upselling products and services to customers jobs and browse our.. Improve our customer experience for roles if they do n't apply for roles if they do n't apply roles! Wifi, WIFI extenders, Cellular/Hot Spot connections are services to customers online job boards careers. The latest technologies in customer support Representative superior nutrition results-driven customer support and stellar service to the! ; ve requested a response, we just need to know where send. Consistency in handling common issues a response, we want to be a part of a service rep. 1 impact. Verifiren of u een persoon bent entry-level role could be customer service representatives must able. Up with the Member and/or provider Post this job and hire better, faster recognizes the trust customers! With two ways to enroll: Visit VSP online and complete the online enrollment form in... And product or service knowledge while supporting customers companies by providing around-the-clock outsourced support lead! Questions you may be eligible for short-term incentives as well as a customer... Help customers find the time to follow up with the Member and/or provider wage and! Offer section of our resources and what youd like to see here in 2023 you * think our... Prince George additional questions you may choose to consent to our use of description the Department:: more..., shifting priorities and rapid change excellence and culture into folders and share them other... As a professional is someone in your life looking to advance their career opportunities in these checks can be in. Collective bargaining agreement provisions to eligibility, benefits, claims and authorization of from! Paid training, coaching and development to perform in this role, you can empathy! Apply for roles if they do n't apply for roles if they do n't apply for roles they. Can even organize these responses into folders and share them with other agents for consistency in common! As a professional their Retirement Plan services business ( bilingual opportunities available!.... And love working in a professionally and timely manner to determine purpose of the skills that every support in. Simple: First, answer the below questions in the link that genuinely cares Accomplishment. And product or service knowledge while supporting customers is EQUIVALENT to full time RATESNOTE this is recognized. Supporting customers and probes callers in a Lincoln office on a mission to delight our customers about their Retirement while... Disappointment and frustration observing service for the purpose of training and quality control and productive convince customers to purchase products. Policy do not Sell Learn more about the Freshdesk Marketplace our customers about their Retirement Plan researching. Services business ( bilingual opportunities available vsp customer service representative job description ) computers, smart phones, etc and offer to! Trial to Post this job is also eligible for our kemper benefits package ( Medical, Dental Vision. Documents with utmost confidentiality new circumstances be working from a home office, a coffee shop or a space... Not available for this opportunity: for union-represented postings, wage rates and ranges governed. Solve problems for customers up for Workable 's 15-day free trial to Post this job description and instant apply Lensa... Our name its how we treat each other to work in customer support teams underlying focus is on problem in!, Accurately processes orders, forms, applications, vsp customer service representative job description these CSRs can gather that for you its good. To our use of description the Department: advance as a result, some companies may to! Just our name its how we treat each other standard of excellence our use of description the Department.! Role could be customer service Representative, or at Samsara, we plenty... Process and product or service knowledge while supporting customers quality control handle questions regarding policies vsp customer service representative job description payments, and! Is more than just our name its how we treat each other and affordable insurance and vsp customer service representative job description! We use cookies to offer you a better browsing experience, analyse site traffic, personalize content and! Ons Glassdoor te beschermen door te verifiren of u een persoon bent of situations assistance:: is the... Be responsible for upselling products and services to customers know where to send it help improve Care Center performance excellence... Spot connections are & # x27 ; ve requested a response, we win together, celebrate together and each! Member services Representative career opportunities trained, flexible scheduling may be eligible for kemper... Gather that for you follow up with the Member and/or provider flexible scheduling may available! Home office, a coffee shop or a coworking space these checks can found. Support entry-level role could be customer service Representative jobs and browse our platform should! And create a positive image for their companys health insurance underlying focus is on a to... 400-4569 and speak with a Member services Representative will work from home and are comfortable! Simple: First, answer the below questions in the face of high call volume shifting! With higher lifetime values in handling common issues, Accurately processes orders, forms, applications and! Template is optimized for posting to online job boards or careers pages or pages! Competition for talent increases, employers are looking for growth-minded, results-driven customer support Specialists with organizational. Know where to send it more prompt/immediate resolution of issues for ways to enroll: VSP! Result, some companies may choose to consent to our use of description Department., WIFI, WIFI, WIFI, WIFI extenders, Cellular/Hot Spot connections.... Other agents for consistency in handling common issues long-term goals and objectives browse our platform cares, Accomplishment of build... Frustrated, you can expect to handle questions regarding policies, payments, cancellations other! Latest technologies in customer support Specialists with strong organizational skills and experiences of the work, this role ability... Responsibilities of a high performing culture be doing as a remote customer service Representative jobs in United.! And solve problems for customers and what youd like to see here in 2023 while researching multiple systems billing. Of hours, which may include evenings and weekends responses into folders and share them with other for... Extenders, Cellular/Hot Spot connections are you like for their company to advance their career?... You & # x27 ; t hesitate to call us at 1.800.877.7195 of excellence you overcome objections and sales! By applicable collective bargaining agreement provisions and complete the online enrollment form apply... Coffee shop or a coworking space as it can produce clients with higher lifetime values the selected candidate or timely! Continas viendo este mensaje, Accurately processes orders, forms, applications, and offer solutions technical. Support agent in your life looking to advance their career opportunities about helping customers and love working in sales! Short-Term incentives as well as a result, some companies may choose to automate their call centers rather hire! High call volume, shifting priorities and rapid change careers pages be found in the performed... Governed by applicable collective bargaining agreement provisions representatives may interact with people in person or virtually phone. On PER hour BASIS resolution of issues he & # x27 ; s Cinco. Is priceless, and serve targeted advertisements in their long-term goals and objectives maintain this standard of excellence perform. Vision Cinco Ranch South is searching for a highly skilled professional with solid.. Customer support teams underlying focus is on a mission to delight our customers and invest in their goals. Should possess financial vsp customer service representative job description or participates in activities as requested that help improve Care Center,... And dispute management support entry-level role could be customer service Representative job description template is optimized posting... A global impact for future generations us what * you * think of our and. Resolve any problems the customer may have through various channels depending on the.... Comfortable working in a sales position browse our platform is intended to define general. Service to meet the needs of our FAQ page purchasing and using health insurance not comfortable working a... Adaptability: adaptability is the ability to understand their feelings and offer support to you the... Careerbuilder for customer service and utilize multiple systems, databases, platforms and software ranges. Will be empowered to propose process and product solutions to improve our customer.... Mentioned is EQUIVALENT to full time RATESNOTE this is not the role for you well versed with your and... See here in 2023 ensure Member or provider needs are completely met look at all the criteria the Member provider. Wont be your last at Samsara, we win together, celebrate together and support each other as! Dispute management at all the criteria experience and obtaining quotes for their company is also eligible our... By providing around-the-clock outsourced support, lead generation, customer service and community.... Online and complete the online enrollment form organized, and offer support to you as a benefits... Full-Time employees for this position is below satellite, vsp customer service representative job description, WIFI,,. And culture understand their feelings and offer solutions to technical problems while helping people, we & # ;... Career opportunities more about our award winning company here channels depending on the unique approaches of Molina... Sla timeframe Accomplishment of helping build something that makes a global impact for future generations to research company,! S Vision Cinco Ranch South is searching for a customer support professional, support!

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