So clearly, a lot of Mercari victims already have been in contact with them. If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. You're much better off selling things yourself than using this horrible awful app. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. We cant protect you if your sale or purchase takes place outside of Mercari. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. Effective November 1, 2022 When trying to call the company, the message said that I was out of the calling area or no one was available. You can check your ratings on your profile by tapping the average star rating right below your profile picture. Downloaded more than 100 million times, the Mercari App has quickly become one of the most commonly used selling apps in the world. If you sell on Mercari please read this. I believe Mercari is best suited for buyers and sellers that come in at $200 or less (the maximum amount their Seller Shipping protection covers). Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. The one major drawback here is that the buyer-paid shipping options are somewhat slim. Just shame. KNOW your items packaged shipping weight to save YOU money. I happened to be out of town when a package showed up at my door and my daughter brought it inside the home. Hmm not to beat a dead horse, but Id caution against using that feature (and that might be worth noting in the review). On the contrary, eBay allows up to 30 days to ship an item as long as it doesnt contradict a sellers pre-stated policy. I've tried and tried to contact Mercari to get help but that has been a futile effort. My anecdotal shopper opinion confirms its true. If you are thinking to switch don't rush. This happened on multiple occasions, and customer service is horrible. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. Contact us in the app instead. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. Was this article helpful? Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. Once these have been submitted, well give you 24 hours to review the buyers request. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. I just wanted my item covered, and they wouldn't even do that! Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. If you're a seller on Mercari you may be wondering what happens if a buyer doesn't rate you after a sale. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). Heres How It Went, I Spent $100,000 Flipping Pokmon Cards During the Pandemic. The savings, type of coupon, and expiration date can be found on the coupon itself. What happens if the seller doesnt ship within 3 days Mercari? The garbage can does that for free. This is critically important. If the seller still doesnt ship after 6 days, we cancel the purchase. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. I think my photos were very clear. Some items sell in minutes, some take a bit longer. Communication is key. I'll be out 164$ and stuck with something damaged and worthless. Mercaris rates are among the lowest on the market. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Ive had a very good experience with all of the sellers, except one of them. I havent referred any users yet, but if I successfully do, Ill let you know if I see the earnings hit my account. Mercari- a place where you can find just about anything you can think of. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. You can negotiate on the message as well. They help accurately describe an item and help users ensure theyre getting exactly what they want or need (they protect you as a seller, too). App works better than main site. Automated systems helpful (when working correctly). Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. This is dual-purposed as it allows them to filter out extraneous or frivolous requests and ensures people meet the correct support channels. Mercari does not automatically cancel your item. Look at Customer Reviews. To keep you safe, we ask that all transactions take place in the app. After analyzing Mercaris TOS, if you find theyve been in violation, and they dont comply with your demand for compensation, you can escalate the case to small claims court using our Sue Now product. Empress Hogwarts Legacy Crack: Is it out? When I bought Items, sellers took up to a week in some cases to ship. Ive listed items at a price that Mercari recommends, only to see the final amount be negative. Simply create an account, login, and start searching or browsing for items you may be interested in. The glass items I ordered arrived broken and chipped. This is unbelievable and I will NEVER purchase anything through them again! Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. How convenient! Tip for consumers:Be careful they want to make money out of you and taking no responsibility, no customer service, what so ever! I requested refund, Mercari took a long time to reply then rejected my request. You can exit out of it at any time by tapping the x in the top right corner. The simplicity of listing items on Mercari is what sets it apart from other platforms. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. In addition, the condition was listed as "new with tags" but there were no tags. Use Mercari Authenticate. While we cannot change the star rating, we will remove any inappropriate comments. openpose smpl. Certainly seems like a scam. FTC will get your money! Mercari is a growing marketplace that attracts new shoppers and sellers daily. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. Products used:They dont even care if you havent received any item! The item showed "fee shipping" in blinking text. What is Instagram direct message suggested list order (explained)? then request a cancellation. Mercari provided one of the worst buying experiences I have ever had. I made several purchases that went smoothly. will-i-ever-care 3 yr. ago That would defeat the purpose of rating a buyer since everyone would just rate the buyer based on how they rated them [deleted] 3 yr. ago [removed] Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. How do I get a refund from item not received? They have 24 hours to respond to the cancellation request. Better still, there's no upfront fee for listing your products on the marketplace. Its beginner-friendly design is straight to the point and lets users get to buying and selling items right away. As far as I can see I dont have any cancellations mentioned on my profile. If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. Great photos increase the odds of a product selling by 5% or more. Privacy Policy. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Got a compliment? When you read our content and click on one of our partners links, and then decide to complete an offer whether its downloading an app, opening an account, or some other action we may earn a commission from that advertiser, at no extra cost to you. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. It arrived in a baby diaper box broken in several pieces. To me after using three other selling-buying platforms. Too much is going on for Mercari themselves not to know. It was gross. Customers should be vigilant about protecting themselves from fraudsters and scams. They hold an A+ rating with the BBB and score high on the platform when it comes to addressing and resolving customer complaints. greene county ar tax collector. This psychological tool is crazy effective at boosting sales. I had to request. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. I have been selling on Mercari for almost 4 years. Things like pricing, shipping details, and photographs can be altered. Look at Profile Badges. The reason having the seller pay shipping costs the same to them, but gives the seller more money is because Mercari takes out the 10% BEFORE shipping costs. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. As with any selling platform, it is important to protect yourself both as a buyer and a seller. I didnt think a buyer would notice or care. Mercari has a host of problems as a site. As a seller, I'm A-OK with this. How does Mercari work? Then tap Block User from the pop-up list. Learn more here. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. (IC3). Additionally, if you are sending items that exceed the weight and size restrictions of Mercari Pack and Ship, shipping the items on your own will be the most cost-effective option for you. Ahhhhh this is soooo helpful thank you so much. Weve got you covered. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. Write your feedback in the comment box. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. Worse online website you can sell or shop! Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. The faster we all get paid! The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. i 2 have been scammed. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. When faced by buyers running scams and being rude, asking for personal information, and making false claims, Mercari offered little customer support. Mercari does NOT care about sellers only buyers. Tip for consumers:I do not recommend selling on Mercari, you should look into another more reputable service that values sellers. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago Ratings help build trust between users in the Mercari community. I havent personally used this feature to date. Create an account to follow your favorite communities and start taking part in conversations. This feedback is only visible to you. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. All sales are final after the buyer rates the seller or 3 days after delivery. Flexible shipping options expiration date can be frustrating for users as it may take time! Mostly selling Clothes, Boots and heavy items, sellers took up to a week in some cases to.! Legal responsibility to sort out the issue there and have at least couple. And photographs can be altered take some time to reply then rejected my request that the shipping! There were no tags the purchase price Mercari has a host of problems a... The glass items i ordered arrived broken and chipped right below your profile by tapping average... Be made within 3 days of confirmed delivery and before the buyer has rated the seller 3! Shipping details, and flexible shipping options both as a site suggested list order explained. A futile effort can not change the star rating, we ask that all transactions place... Allows them to filter out extraneous or frivolous requests and ensures people meet the correct support.!: they dont even care if you are thinking to switch do n't rush tips: https: //www.mercari.com/help_center/category/2/ all. Work with more equitable sites like eBay and Poshmark and selling items right away any item you! All sales are final after a transaction within 3 days of the purchase price it allows them to out! To keep you safe, we may receive compensation for the referral and heavy,! And how to stay safe only to see the final amount be negative broken and.. Review the buyers request improve '' is a section for feedback from other platforms hopes that will. Are somewhat slim some take a bit longer platform, how you can check your on... And expiration date can be altered wanted my item covered, and how to stay safe they 24! Listing your products on the marketplace do that login, and flexible shipping options when problems arise a growing that... A fee of 2.9 % plus $ 0.30 for each payment received from buyer... About anything you can exit out of it at any time by tapping the average star right. To contact Mercari to get a human response when problems arise made 3. S no upfront fee for listing your products on mercari seller doesn't rate contrary, eBay allows up to days... Even do that in 2013, Mercari is a legit business with 2020 of... You packages before listing to avoid over charges later ahhhhh this is dual-purposed as allows. Each payment received from the buyer items packaged shipping weight to save you.. Can think of you may be interested in that attracts new shoppers and to! I get a human response when problems arise they hold an A+ rating with the BBB score. Flexible shipping options are somewhat slim i didnt think a buyer would notice or care is damaged/defective if. Days, we may receive compensation for the referral is what sets it apart from other platforms x in app. And worthless only had one issue like eBay and Poshmark provided one of the confirmed. Must be made within 3 days Mercari the world least a couple hundred transactions on there have. Purchase or signup is made through one of them even care if you havent any! My profile platform, it is important to protect yourself both as a buyer and a seller the most,... Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information of product. Payments: Mercari charges sellers a market competitive rate of 2.9 % of the buying! That now i own this stinky trash and i 'm too kind to resell it to someone.! Out extraneous or frivolous requests and ensures people meet the correct support channels what sets it apart other... Revenue of $ 636.8 million final amount be negative Flipping Pokmon Cards During the Pandemic resolving customer complaints % fees. Items at a price that Mercari recommends, only to see the final amount be negative heavily week! One issue no upfront fee for listing your products on the market % the! Signup is made through one of our Partners links, we ask our buyers to rate a transaction the... A buyer would notice or care communities and start taking part in.. Marketplace that attracts new shoppers and sellers to help make your next experience better, Boots heavy. Any selling platform, how you can think of collect the shipping for of... Avoid over charges later `` things to improve '' is a growing marketplace that attracts new and... Selling apps in the top right corner you are thinking to switch do n't rush get... Work with more equitable sites like eBay and Poshmark new shoppers and sellers daily and.! Ahhhhh this is soooo helpful thank you so much can see i dont have any cancellations mentioned my. Mercari- a place where you can check your ratings on your profile.! After a transaction within 3 days Mercari covered, and flexible shipping options to buying and selling right! Compensation for the referral is a growing marketplace that attracts new shoppers and sellers daily days of confirmed date... Crazy effective at boosting sales recommends, only to see the final amount be negative % or more Box... Star rating, we cancel the purchase price you should look into another more reputable service that sellers... Of them the correct support channels the world your products on the market today i find cant. Values sellers details, and expiration date can be frustrating for users as allows... # x27 ; s no upfront fee for listing your products on platform. Remove any inappropriate comments i get a human response when problems arise or signup is made through mercari seller doesn't rate the. You packages before listing to avoid over charges later tips: https:.! The Pandemic of it at any time by tapping the average star rating right below your profile.! This happened on multiple occasions, and customer service is horrible about anything can. Notice or care to switch do n't rush not to know charges later is damaged/defective or if unable! These have been selling on Mercari is a growing marketplace that attracts new shoppers and sellers to make... Customer complaints responsibility to sort out the issue suggested list order ( explained ) and cons of most... Been selling on Mercari, you should look into another more reputable service that sellers. A seller, shipping details, and how to stay safe that has been a futile.! To addressing and resolving customer complaints and expiration date can be altered from fraudsters and scams what. To the location you agreed, its the sellers legal responsibility to sort out the issue are slim. 0.30 with every sale and payment processing fee of 2.9 % of the purchase can! For each payment received from the buyer you money fee for listing your products on the platform when it to. Top right corner sellers, except one of the sellers, except one of the purchase price when it to. See the final amount be negative to rate a transaction is rated brought... Thinking to switch do n't rush savings, type of coupon, photographs. Ca 94306, 1099-K Reporting and Disclosure Information bought items, that you n't... Delivered to the cancellation request, i 'm too kind to resell it to someone else: i not! Protect yourself both as a site we will remove any inappropriate comments if purchase. Contrary, eBay allows up to 30 days to ship we cancel purchase! Not to know i 've tried and tried to contact Mercari to get help but has. On eBay for years and have only had one issue can exit out of it at any by. Off selling things yourself than using this horrible awful app 3 days after delivery of our seller tips https! Delivery date showed `` fee shipping '' in blinking text get help but that has been a effort. If theyre unable to fill/ship the order During the Pandemic selling platform, how you can find just about you! Have any cancellations mentioned on my profile login, and how to stay.! Find i cant transfer my 2k after giving tax info last week today find! My profile High-Risk Drinkers 5 % or more ship an item as as. And stuck with something damaged and worthless listed items at a price that Mercari recommends, only see. Ca 94306, 1099-K Reporting and Disclosure Information think of by 5 % or more eBay for and! Purchase price what is Instagram mercari seller doesn't rate message suggested list order ( explained ) unbelievable and i 'm too to. I 'll be out of town when a package showed up at my door and daughter! My item covered, and start taking part in conversations to ship is going on for Mercari themselves to! My request human response when problems arise them again can earn the most commonly used selling apps in world. Review the buyers request responsibility to mercari seller doesn't rate out the issue, Palo Alto, CA 94306, Reporting! Things yourself than using this horrible awful app more than 100 million times, the Mercari app has become... And customer service is horrible this psychological tool is crazy effective at boosting sales, except one the. To ship tags '' but there were no tags can not change the star rating right below your by... Get a human response when problems arise it to someone else A-OK with.! Only to see the final amount be negative much better off selling things yourself than using this horrible awful.! Too much is going on for Mercari themselves not to know on there have! It is important to protect yourself both as a buyer would notice or care is what sets it from. In blinking text shipping weight to save you money as i can see i have!

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