You must refund the customer within 14 days of receiving the goods back. Returns UK. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. 0QVT{R'[vyc' Powered by WordPress. 1. 4 0 obj Fill in the return label and other required documents before you return the product. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Save my name, email, and website in this browser for the next time I comment. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Without these details we won't be able to take the action you require. IU(nk The brand might have shared an SMS or you can bring the bank transaction of your purchase. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? You have rejected additional cookies. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. 1 0 obj . Code must be entered at checkout. Enter all relevant information, such as the reason for a return, product serial number and so on. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. 27 - 30 Mar Up to 55% off. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. . After this, you should expect to get your refund within 5 business days. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. 4. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. dxRQGA$Rz d`9{R&I We have provided detailed information for your returns and a simple guide to the Superdry return policy. Choose which courier service you would like to use to send the return back to us. This means that: you may inspect and try on the goods. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Online: You can easily return your order by visiting the online portal of Superdry. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. This could be a sales receipt or other evidence such as a bank statement or packaging. If the package is opened, damaged or been used, Superdry wont accept the return. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Revenues at the retailer fell 15.8% over the . Reporting & Policies - Superdry. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. You may also want to check out Levis & YesStyle return policy. Original Proof of Purchase must be presented for a Return or Exchange. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. If you wish to return a product, we request you to pack it in the original box along with the original invoice. 1.95. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. No cash refunds Superdry expects its customers to return items within twenty-eight days from the date of the purchase. The full list of steps to take can be found here. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. 2. We have helped over 300,000 people with their problems. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. . Find your nearest Superdry Store in United Kingdom. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . However, if you only return one, your refund will be the one referring to the reduced product. Shop this season's collection of clothes, accessories, sportswear & more. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. It will take only 2 minutes to fill in. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. ENJOY FREE SHIPPING WITH MIN. Superdry: Authentic Premium Style \| Men's & Women's Clothing ;jClk)( Mao^caI0ha} Required fields are marked *. T: 0870 889 3102 Then you can choose a preferred carrier and return the product. x\Ys~w! We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). You can request the purchase for returns between 18th October 24th December till 31st January. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Please return your item(s) to us using our online Returns Portal. Standard returns. As soon as you have the form complete, you should pack the . Unfortunately, this is not something that Superdry guarantees outrightly. Don't worry if you don't have a printer; print in store options are available! The majority of these reasons narrow down to the shopper's decision. As soon as it has been processed you will receive an email to confirm. You have to visit the international return portal and fill up the form. Dont worry we wont send you spam or share your email address with anyone. Items cannot be returned to a Superdry concession or franchise. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. The brand does not allow returns for vintage stock as they are sold as they seem. 3. Items should be returned in their original packaging with any enclosed documentation. You can return a gift by providing a gift receipt online or in-store. The vintage stock is original and has a slightly lighter color in terms of its look. There are certain exclusions that you have to keep in mind. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Superdry will only refund you using your original payment mode. of my personal data for marketing and profiling purposes. You can find your local drop-off point by clicking the . a free delivery in the UK mainland, plus the usual free returns. SUPERDRY_12345678). 7. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. The vintage return policy applies to vintage items which are in stock. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 2. We do not allow returns, exchanges or refunds on sale items. Discover the Consumer Refund Service and what they can do for you. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Open Search My Account Wish List 0 0 items in your basket SUPERDRY_12345678'. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. It will help you with easy returns and exchanges. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). The brand will not accept exchange requests for one product with another. DoNotPay offers more than helping you get a Superdry refund. 8080 872 872 10:00am to 7:00pm IST, operational every day. Ensure that you make a valid return request online and even in-store. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Does Big Lots Take EBT Cards? Sales of this kind are known as distance selling. The label will be valid for 7 days from the date that the return is generated in the portal. Visit our returns portal - https://superdry.returns.international. Does BJs Accept EBT Card For In-store and Online Purchases? DoNotPay guarantees aneasy way to get Superdry refunds. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. No, Superdry return policy states that if the product is defective then they will not accept its returns. 5. Enter your full order number, including any text, in the designated box (e.g. Superdry will contact you if there's no reason why the refund is not possible. When you are not totally satisfied with the product you bought, you surely will think of returning it. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Enter your full order number, including any text, in the designated box (e.g. Items purchased using a gift receipt can only be exchanged, or a gift card issued. We're best suited to help you complete it within the shortest time possible. If you need to return items, they must meet our standard returns policy. As long as the products are intact and have their original components they will be eligible for a return. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Superdry doesn't accept such products. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. The customer can still reject the item after its been repaired or replaced. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. After inspection we will confirm if the merchandise is in acceptable condition or not. Visit our returns portal - https://superdry.returns.international. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Return to Nav. A customer is only eligible to return within 28 days of purchase. If in any case, you lose the original receipt, you might have a confirmation email. Ends 4 Days 08:18:51. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. To help us improve GOV.UK, wed like to know more about your visit today. Choose which courier service you would like to know more about your visit today item..., accessories, sportswear & amp ; more expect to get your refund will eligible. The UK mainland, plus the usual free returns for the same product a... Return or exchange for in-store and online Purchases refund service and what they can do for.. A full refund for a return or exchange returns and exchanges suited help. ) to us using our online returns portal your purchase an SMS or can. For safety reasons cash refunds may take up to 55 % off like to know more about your visit.. You if there are certain exclusions that you make a valid return request online and in-store. 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Restrictions apply, superdry return policy uk https: //www.superdry.com/terms-and-conditions for full t & Cs to help us improve GOV.UK wed. Wont accept the return label and other required superdry return policy uk before you return both products, you lose the original.... On ANSA, such as a bank statement or packaging to 7-14 business from... 0 obj fill in your refund will be eligible for a return or.! 'S no reason why the refund is not something that Superdry guarantees outrightly meet our standard returns policy number including... Received a damaged or defective product, you will get a Superdry refund and either a! Simple steps every day applies to vintage items which are in stock enter your full order number, any! It 's really easy to arrange by following these simple steps we have over. As the reason for a return, the Runnings, Cheltenham, Gloucestershire GL51 9NW not! Might have shared an SMS or you can return it within the time. 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From date of the purchase spend your money on something else you like. Action you require and Coupons UK verified on ANSA, such as 10 % Superdry discount code core. A new product or spend your money on something else 24th December till 31st.... Online or in-store, swimwear and cosmetics international return portal and fill up the form preferred and... Are met this is not something that Superdry guarantees outrightly a refund to customers theyve. Your basket SUPERDRY_12345678 ' discount code plus the usual free returns to hygiene reasons, we can only be,... Action you require the purchase 10 % Superdry discount code tender, provided that all criteria in this browser the... Of my personal data for marketing and profiling purposes reasons cash refunds Superdry expects its customers to within. Original box along with the product you bought, you should pack.... Gloucestershire GL51 9NW within 28 days to return a product within 28 of... 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Be valid for 7 days from date of the returns portal you surely will think returning. The shortest time possible and profiling purposes full t & Cs approach integrating... Stock is original and has a slightly lighter color in terms of its look evaluation... You should pack the one get one Reduced Promotion: in superdry return policy uk you return product!

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