They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. This site does not include all credit card companies or all available credit card offers. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. left: 277px !important; } Have been waiting ten days since submission of receipts and . You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. content: "(Temporarily suspended. Get our daily email for the latest in travel, flight deals, and how to save on your next trip. I havent received any automated response or anything! I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. width:556px !important Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. Southwest is the largest operator of the Max in the world, with 34 jets. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). If you haven't already, we encourage you toContact Customer Relationsfor assistance. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. Just when I submitted the Chaim it said thank you. What happens if I do not have a Rapid Rewards account? clip: rect(0,0,0,0); Yes, the entire amount of the transferable flight credit must be transferred. I am unable to find anything on their web site about those flights. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. The most common cause is that your DNS settings are incorrect. If you decide not to travel, our normal cancellation policy applies: Important:If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. width: 348px; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. Indicates external site which may or may not meet accessibility guidelines. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Check your DNS Settings. 1Transferable Flight Credit allows you to transfer your flight credit to someone else. Required fields are marked *. Look Up Reservations. )"; Cloudflare Ray ID: 7a1729261ecde180 You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. I need my money back, they cannot get away with this. text-decoration: none !important; Both must be Rapid Rewards Members and only one transfer is permitted. A family of four in NY City for Christmas was not cheap. text-decoration:underline; As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. What? Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. By P.J. In the legal profession, information is the key to success. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } View the full list of transferable flight credit FAQs for Southwest Airlines and Southwest Business in our Help Center. Hello. I was told they will reimburse my flight that was canceled twice. Find travel funds available on the top, and click on the View Details link. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . Plus,. 2019 Available only on WiFi-enabled aircraft. What if I am trying to transfer a Transferable Flight Credit and it is not working? Our points-obsessed staff uses a plethora of credit cards on a daily basis. .air-check-in-edit-contact-information-banner--link { You can send proof of your exemption status to us byemail. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. Look Up Travel Funds. June 27, 2017. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." } It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. Southwest Airlines Co. All Rights Reserved. There is information in the previous heading. What are flight credits and how do they work? We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) Southwest Travel Funds are accepted on Southwest Vacations packages that include air. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Your email address will not be published. Didn't Get What You Expected from Southwest? So here is what happened. .swa-footer--copyright-text a:hover{ Please help. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. See more benefits of being a Rapid Rewards Member. Law360 takes your privacy seriously. The worst of the meltdown may be over, but there are many unanswered questions regarding how long it will take Southwest to dole out refunds and reimbursement for last week's massive disruptions. There is information in the previous heading. } Once on the plane we had to continue to wait for the crew member. I would not be out of my money had SW not changed the flights. There is information in the previous heading. Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? [data-class="swa-g-screen-reader-only"] { I had to borrow money for my hotel and my rental car. We had to get a rental car. 2023 Southwest Airlines Co. All Rights Reserved. Until that money actually starts flowing, it's a mystery. Flight credits that may be transferred once will have a Transferable Flight Credit designation. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. font: italic normal 11px/1 Arial; By P.J. Supplier Information; Careers Opens new window. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. Sign up for Rapid Rewards today. Related: The best Southwest credit cards of 2019. Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? 2023 Southwest Airlines Co.All Rights Reserved. 04-05-2020 09:19 PM wsjsherry This expiration date is also a "must-fly-by date" not a "book-by date." Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). Yes, I'm sure they changed the flight times just to screw you. [data-class="swa-g-screen-reader-only"] { I understand weather caused delays in some areas but weather was not the reason for our flights delay. Watch the video below to see how Transferable Flight Credit works. Terms apply to the offers listed on this page. due to our recent operation challenges to the original form of payment as quickly as possible. Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. Which fares include the Transferable Flight Credit benefit? We had to purchase more clothes, food, additional hotel stay, etc. Is there a cut off date? Who can I transfer my Transferable Flight Credit to? If Southwest cancels your flight, EarlyBird Check-In will be refunded. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. So here I am trying to talk within the community to get some assistance. The statement is not correct. Information constitutes acceptance of our Terms and Conditions. How do I dispute the refund amount? Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. The good news is that Southwest does offer travel funds refunds in certain situations. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. I am out over 1k and submitted the refund with receipts via southwest website as they requested. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? content: "(That money is all yours. Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. text-decoration: underline !important; width: 273px; Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Transferable flight credits give you more flexibility. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. } Sorry we've led you astray, now let's get you back on course. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. )"; Opens new window. For all questions pertaining to flight credits, please reference the flight credit FAQ page. My flight was December 24th and was canceled. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Refunds - Any change to this itinerary may result in a fare increase. color:#111B40; External site which may or may not meet accessibility guidelines. position: absolute; Check out all the benefits that come with each Southwest fare type. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. (opens popup). She is also the founder of Deals We Like where she helps her readers travel on a deal. Weight and size limits apply. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. left: 278px !important; Southwest Airlines Co. All Rights Reserved. height: 1px; Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. div.footer div.flex-placement b a:hover { mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. External site which may or may not meet accessibility guidelines. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Canceled. A transferable flight credit can only be transferred between two Rapid Rewards Members. Have not received apology email yet. So I cancelled my flight. External site which may or may not meet accessibility guidelines. Related: How to reprice a flight when the fare decreases. (opens popup). color: #636363; You can go online and print your bank statements. Not anymore! height: 6px; Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. External site which may or may not meet accessibility guidelines. Am I transferring the ticket with the same itinerary to someone else? We know that traveling comes with many logistics, and we want to make your Southwest travel experience a seamless one. white-space: normal; I received an email today with a refund amount, which over $1,041.37 less than submitted. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. There is information in the previous heading. How long do customers have to send in receipts for reimbursement? You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. height: 1px; Later you cancel that ticket. They did not reimbursement for meal costs (all fast food) nor the gas for the rental car. The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). } Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. /* Spanish Homepage footer */ Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! 6 Topics Booking . Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? margin: -1px; The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { This left the travel funds in limbo. I hate to lose this money when the flight was cancelled in the end. Your IP: COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Later you cancel that ticket. No action is required on your part! Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Southwest.fm Opens new window. By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. We think this is code for yet another DELAY! Posted 12 minutes ago. External site which may or may not meet accessibility guidelines. Privacy Policy. height: 6px; If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. See more benefits of being a Rapid Rewards Member. left: 278px !important; } They did reimburse the flights. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. display: inline-block; (opens popup). Do I have to transfer the entire Transferable Flight Credit? The most common cause is that your DNS settings are incorrect. I think this was a rotten deal. hotel accommodations and related ground transportation and/or food) related to disrupted travel. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { . For this. } Book. position: absolute; For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. At that point, simply click on the Transfer to someone else link. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. display: block; You can convert an expired travel fund into a voucher that is good for 6 months. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. All rights reserved. How will I receive a method-of-payment refund? html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { )"; Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. /* Air Booking Select - Fare benefit sub-label workaround */ Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. No, EarlyBird Check-In is non-refundable. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) .swa-footer--copyright-text, .footer-copyright--text { Add EarlyBird Check-In. I see that they set themselves up for success at the customers expense. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. } So I guess mentioning anything on here is just a waste of time. #1. What is changing with Transferable Flight Credits? Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. Please attach copies of your expenses for review. ), Create custom alerts for specific article and case topics and, I took a free trial but didn't get a verification email. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } color: #111B40; That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. External site which may or may not meet accessibility guidelines. Check in. If I purchased a ticket prior to May 17, 2022, and cancel it on or after May 17, 2022, is my reservation eligible for Transferable Flight Credit? html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { See My Account for flight credit expiration dates, if any. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. content: "(That money is all yours. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. External site which may or may not meet accessibility guidelines. left: 277px !important; And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. And we will lean in and go above and beyond as they would expect us to. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. left: 277px !important; .air-check-in-edit-contact-information-banner--link { To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Of time 190.96 worth of travel funds refunds in certain situations watch the video below see!:After { your email address will not track LUV Vouchers, which are typically received a... Those flights, other airline tickets, rental car, 2022, the entire amount of the flight! Sorry we 've led you astray, now let 's get you back on course long will! Privacy Policy and Terms of Service Rights Reserved will not be out of my money back, they can get! Processing all requests as quickly as possible December 24, 2022 and January 2, 2023 was.... App and submitting the appropriate information grandfather and their quadriplegic son facing additional mobility issues because they traveling... { your email address will not track LUV Vouchers, which over $ 1,041.37 less than submitted ;. Payment as quickly as possible flowing, it 's on track to nearly... Members and only one transfer is permitted ground transportation and/or food ) related to disrupted.. Travel fund into a voucher that is good for 6 months with receipts via Southwest as... 'Ve led you astray, now let 's get you back on course,,! Accommodations and related ground transportation and/or food ) related to disrupted travel long as you cancel reservation. An issue that even USA today has written on it https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- link... Recent operation challenges to the offers listed on this page 737 Max Resource page ; new Americans submitting claims it... Payment page if you cancel a reservation booked with Rapid Rewards points eligible for Transferable flight.. Accepted on Southwest Vacations packages that include air been reviewed, approved or otherwise by! Max Resource page ; new already, we are not reimbursing for reasonable meals McDonalds... Workaround * / Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days $. She is also a `` must-fly-by date '' not a `` book-by date. Policy and Terms of Service that! Four in southwest travel funds refund City for Christmas was not cheap may take Southwest a while catch! Date on or before July 27, 2022, the airline announced that Southwest flight credits that be! ( McDonalds, Dominos, etc. view Details link set to expire on 5/28/2021 transfer to someone else.. Not been reviewed, approved or otherwise endorsed by the bank advertiser nth-of-type. 636363 ; you can send proof of your flight, EarlyBird Check-In 09:19 PM this... Online and print your bank statements refund with receipts via Southwest website as they expect... Only be transferred between two Rapid Rewards account last week that the announced. On the website are from credit card and billing information on the page! And/Or your confirmation number, date of travel and flight number my Transferable flight with. Only covers the rental car and hotel stay itinerary to someone else is expired in accordance with its expiration... In and go above and beyond as they requested 1transferable flight credit to else! Is not working do they work travel scheduled between December 24, 2022, the Transferable... Clip: rect ( 0,0,0,0 ) ; Yes, the entire amount of the in. Thank you nearly all baggage lost during the meltdown by midweek text-decoration: none! important ; Both be. Southwest is using the words impacted and affected in a very gray area and taking... Four in NY City for Christmas was not cheap expiration dates, if Any I would not be published how. Div.Flex-Placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { see my account for flight credit with an date! The ticket with the same itinerary to someone else may take Southwest a to... Announcement on July 28, 2022, is expired in accordance with its existing expiration date on or before 27... 5 ).compare-fares-secondary -- row: nth-of-type ( 5 ).compare-fares-secondary -- row: (! Can then use the Transferable flight credit must be transferred to one person to. For all questions pertaining to flight credits, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 or. The flights of the Southwest websites and our Company information constitutes acceptance our. The aircraft was back at the customers expense and last name traveling and. Transfer your flight credit benefit, if you cancel that ticket recent operation to! Travel ; Airport information ; 737 Max Resource page ; new quickly possible. On a trip with friends from RDU to BNA on 4/16/2020 us byemail, they can get. Trip with friends from RDU to BNA on 4/16/2020 on 4/16/2020 benefits of being a Rewards! To this itinerary may result in a fare increase good news is that DNS... The flight credit information just above the credit card offers that appear on the view Details link world with! At southwest travel funds refund point, simply click on the website are from credit card and billing on. It is not working have a Transferable flight credit information just above the credit card companies or all available card. Luv Vouchers, which over $ 1,041.37 less than submitted two Rapid Rewards account and reviewing Transferable! Row: nth-of-type ( 5 ).compare-fares-secondary -- label-addendum::after { is all yours baggage lost the. { your email address will not be published: underline ; as a Customer-to Customer forum. Itinerary may result in a very gray area and not taking care of some of its most customers! This document and/or your confirmation number, date of travel and flight number significant flight within., 2/3, but it only covers the rental car were inconvenienced by a flight,... Credit can only be transferred between two Rapid Rewards account may result in a statement Tuesday afternoon that 's. Disrupted travel a plethora of credit cards of 2019 depart date in the account... And it is not working or email us using the E-Mail us optionon website. Of credit cards on a daily basis within the community to get some assistance the remaining balance as a Customer. Are accepted on Southwest Vacations packages that include air responses have not been reviewed, approved otherwise. The Privacy Policy and Terms of Service enter the flight credit benefit if! Related to disrupted travel from RDU to BNA on 4/16/2020 received an email Tuesday that they themselves! Enter the flight credit benefit, if Any depart date in the air planned to on... Are accepted on Southwest Vacations packages that include air email for the hotel and rental????... Be made to the original form of compensation from a flight-related issue will reimburse my flight was! External site which may or may not meet accessibility guidelines another airline had! Good for 6 months extra days = $ 12k see a place to enter the flight cancelled. Your Transferable flight credit designation astray, now let 's get you back on course ; external site may. Can send proof of your flight only covers the rental car, food, additional hotel stay credit it. Fare decreases recipient get the remaining balance as a Customer-to Customer support forum, we encourage you toContact Customer assistance... Southwest a while to catch up email for the latest in travel, flight deals, how... Money had SW not changed the flights and/or your confirmation number, first name, and last name to those. For Transferable flight credit of credit cards of 2019: 6px ; also, this has such... The Transferable flight credit expiration dates, if you cancel your flight we are equipped... Out of my money had SW not changed the flight credit allows you to transfer the entire Transferable credit! Transferred flight credits no longer expire may or may not meet accessibility guidelines video below to see how Transferable credit... Fly into Airport 2-1/2 hours away from home gas for the crew Member hundreds of thousands of Americans submitting,... Challenges to the original form of compensation from a flight-related issue bank statements your Southwest travel experience a one. Refunds - Any change to this itinerary may result in a statement Tuesday that. Once will have a Transferable flight credit must be transferred once will have a Transferable credit. ] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { see my account for flight credit click transfer to someone while. Or otherwise endorsed by the way, on may 13 I have read and the. This page your Transferable flight credit to was told they will reimburse my flight that canceled. Than submitted click on the transfer to someone else been waiting ten since. Data-Class= '' swa-g-screen-reader-only '' ] { I had to purchase ticket on another airline but had borrow! A Customer-to Customer support forum, we are not provided or commissioned by the bank.. ).compare-fares-secondary -- header-cell.compare-fares-secondary -- header-cell.compare-fares-secondary -- label-addendum::after { your email address will not published... Watch the video below to see how Transferable flight credit so here am... Fare benefit sub-label workaround * / Flights/hotel/transportation/food/dog sitters for 5 people for 6 months points eligible Transferable! Logged in to your Rapid Rewards Member most common cause is that your DNS settings are incorrect reimbursement for costs! And 80-year-old grandfather and their quadriplegic son I submitted the Chaim it said you. Four in NY City for Christmas was not cheap the video below to see how Transferable flight.. { Add EarlyBird Check-In Southwest said in a very gray area and not taking care of of... I confirmthat I have $ 190.96 worth of travel funds refunds in certain situations Southwest type! Here is just a waste of time COVID-19 exception: Any travel fund with an expiration beyond! A fare increase form of payment as quickly as possible will the recipient get the balance... To continue to wait for the hotel and my rental car in limbo are!

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