So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. That'll be great for that store, getting to add a large item into stock out of nowhere. I would be happy to look into this closer and assist where possible. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. Instead of a (name of the product), I have got a (name of the product). Create an account to follow your favorite communities and start taking part in conversations. Options. I paid for ups ground shipping. Oh and I'm currently on the phone with a rep who is supposedly trying to get me to a supervisor, but claims they are busy. . I request you to please exchange it as it's a gift . It has been over 5 weeks and my package has not shippped back to me. Ver ms detalles. If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. You will see details of your shipping status. So please look into it and send the right item within this week. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. During the transfer the call dropped. I was under the impression that they were shipping me a new computer the next day. Exchanges and Replacements. They are truly appreciated!! On January 15th I ordered a laptop - all fine right? The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. kaixen 7 yr. ago. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. B&W PX Wireless . Plus, keeping up with your people is virtually lag-free. One from bestbuy and one from westerndigital.com. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. 2018 Best Buy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In that case they basiclly sold it to you a second time for zero cost. Best Buy is issuing me a full refund. The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Alternatively, an item can be in the incorrect package. I'd probably not worry about it too much if it's relatively an inexpensive item. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs Wrong item delivered, still no refund!!! I personally would keep it, at least from Best Buy. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. Gifts and Holiday Shopping. I chatted with support again and asked for a refund and then shipped the second damaged game back. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. Second, they processed it as a re-ship to replace a missing delivery. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. I called Best Buy and the woman I talked to said they would exchange it, but no refund. This is the place to ask! I recently sent a return through UPS. I believe it was a day or two they mailed two more phones out. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. What can I do? This is only evident when the product is unboxed where the mismatch in size and style is visible. 4. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. So glad. I look forward to hearing back from you. 3. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. So kindly solve the matter and end the right product soon. I ordered two s10 s like 6 months ago and they go lost. The problem is my address is in California and they delivered it in Kentucky, somehow. Lol seriously man? 2018 Best Buy. Learn More about These Pickup Options. All rights reserved. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Not entirely sure but if I can't get a refund this really sucks. Yes go return it. Cookie Notice It has been about 2 weeks since then. Receiving the Wrong Item. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. Zee Dee Touch. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. Same Day Appliance Delivery. assured me it would be refunded. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. then it was a big heavy massage applience not the camera. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. I bought a monitor, I never actually received it. Sadly not. The item must be returned undamaged with original packaging intact. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. Additional Order Pickup Options. I still fail to see how this is REMOTELY legal, though. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. Amazon.com, Inc. (/ m z n / AM--zon) is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.It has been referred to as "one of the most influential economic and cultural forces in the world", and is one of the world's most valuable brands. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. So this is possible. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. - last edited on Disputes about the quality of the item are not billing errors. The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. Planning on building a computer but need some advice? 1. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Service 248. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can request text or email alerts if your credit card balance reaches a . What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Apple Pencil 2 - Best Buy Online Purchase No. It's been a full month with still no refund. It's going to appear as if it never arrived to the store. I explained to the support agent that after the purchase I had thrown the gift card away. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. Best Buy Membership, Protection, and Geek Squad Terms and Conditions. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. 09:54 AM Hopefully, you can see how wrong this experience is at so many levels. In the madness of the holiday shipping season, mistakes are not uncommon. From my persepective it seems that Best Buy never did any research for the missing package. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. So goodbye to package return policy. I am in a weird situation and looking for advice. it took over 2 weeks to arrive usps. Thank you. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. What a unnecessary hassle. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. I feel like I don't have to stress about it now. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. Package delivered to a wrong address with online stores. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. So I called the store only to have them tell me I needed to call Best Buy. Welcome to our Best Buy Community Forums! With the police report filed, they'd take your side immediately. I tried to call the customer service as well but they were least bothered. #1. It saddens me to read about her experience. The fedex guy recommended that I refuse delivery, so that is what I did. It should not be this hard to request a refund. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. It was at this point I believed the package was misdelievered. Various USB-C adapters - Best Buy Online Purchase No. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. Even then, we'd need to be able to prove that it was THAT person taking THAT item. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. Looking forward to working with you on this. Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. We have already covered some sample letters regarding this topic. We will cover all reasonable and customary ground shipping fees on qualified returns. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . I appreciate you taking the time to write us regarding your order. How in the world can it take so long to process? I totally get that. I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help?

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