Hi Roger, did you get your refund already? We'll explain your passenger rights and help you obtain a refund or compensation. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? I got credit refund from Airasia for flight cancellation for year 2020. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. Thank you. So, nganga na lang? But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. This will surely increase the credibility of your complaint. They closed all my cases submited towards D553WQ. From 1st March, AirAsia still offers Penang to Kuching flights with a . DO NOT FLY WITH AIRASIA! Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Rohana and her family did not fall under any exempted category. The customer service rep can only log your concern internally. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? yes i agree ms. maika . Using live chat with AVA does not work, as well. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Able to use credit account on Airasia flight booking. It does not take days or weeks to receive the refund lol. Case id [protected] - want to cancel and take refund of my booking d552m. 2020 AirAsia Group Berhad. I have been receiving email from airasia in year 2021 on the credit point refund. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. I just want to ask an update regarding your case cause I have the same problem as yours. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Thank you. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Air Asia refund - More question. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? . We ask them politely to consider but he gave us hard time. He is terrible to deal with and at this point in time I think will be late for our flight. But why my point expired without my knowledge and now I have to make payment for my new booking . It promised refunds for flights they canceled during the pandemic. Sana po matulungan nyo ko anong pwedeng gawin. Dont fly them. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Thank you na lang? Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Create new contact using +60 11-3516 5078 number. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. they dont intend to refund thats why its hard to contact them . I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Submit a complaint to AirAsia and receive as much as 600 per passenger. I still dont get my money back as of now. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Source: support.airasia.com. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. I am willing to be place anywhere. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Airasia did not refund my money after they cancelled my flight. Point : 12000 I have been waiting for their refund for a year now. Much appreciated! Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. why you can not give our refund? Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Thanks! My flight was cancelled by AirAsia a month ago. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I tried the AVA live chat but it is not helpful at all. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. Cant seem to find the option in AVA. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. Ive been following up 20 times and Im so tired of it. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. never again. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. i'd suggest to not stop following up cause flight tickets are not cheap. That essentially. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Do you have a 2022 update on how to get a refund for a duplicate booking? within 2mins and still get this Bummer message. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. I still don't have refund. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. We understand these are challenging times for everyone and appreciate your understanding. Read the reminders that AVA will share. Now, wheres my money?!!! AirAsia is a low-cost airline based in Malaysia. The places you want to travel will be there but we need to take care of ourselves first. Hotel-only Booking. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I havent received my refund yet. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Desired outcome: it can only be used by rebooking a flight. Check out airasia.com and get only the best deals today! or do I need to check-in to be able to request a refund? Hi Will, like you, Im still waiting for my refund. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Nope. Yosh Dimen is a full-time travel blogger. Were travelling with my mom who had a heart surgery. Thank you. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. We had notified them that she could not negotiate stairs. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. I hope that your father will find an available flight the soonest. Kita jaga kita, we will update if there is any new update from AirAsia X. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. I have the same issue but the status is still in process. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Airasia, you have no right to hold customers money. Papahirapan nya tayo for the refund no matter what . finile ko siya nung March 19,2020. until know processing pa din. yes maika.. walng kwenta yan airline na yan. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Thus our first payment of rs.13,157/- is due for refund. Thanks for your comment. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. Unable to reach anyone, Desired outcome: Desired outcome: Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. They closed the case without further explanation. This is illegal and unethical. Halos lahat ng flight starting March ay eligible for refund. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. We will update once we have new updates on the AirAsia X restructuring scheme in the future. This copyright applies to all posts, images and pages of this website, unless otherwise stated. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. Desired outcome: This is too stressful. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Marami sila arte at wala silang contact number not like cebu pac and PAL . Hope this helps us all. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Air Asia doesnt appear to understand even basic customer service. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. I will never book any flight with them anymore. AirAsia AVA on WhatsApp: +60 11-3516 5078. thanks in advance. They will not refund the money . Your system sucks just return our money. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Your Credit will expire 2 years from the date you received it. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Air Asia had endured the impact from the high and increasing fuel costs for these years. I need to know ASAP. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Ambitious person and love challenges. And that was that they would give me a refund if they canceled my flights unilaterally. Your email address will not be published. Wala kasing makausap na totoong tao laging si AVA haha. I am waiting for my return payment. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! PRIVACY POLICY I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. I have been waiting on my refund for 2 years. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? In my view, its equivalent to theft. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. Credit card hope you get your refund soon! It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. I would like to ask if you were able to transfer your refund to your debit? Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Kindly advise how to proceed with my claim. Follow AVAs next instructions. This complaint was posted by a verified customer. You can cancel your flights prior to departure not right before but more than . immigration departments, tourism boards, airlines, hotels, brands). Hi! Its been TEN months..I havent received my money. In total we received USD1.80 billion in refunds requested by guests since 2020. live chat is just a bot. If you could help me. Our flight is cancel by airasia. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. They act like theyre going to give you a refund. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Is there any way that i could transfer it to my Debit Card? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Are you both still waiting for your refunds? Same reply all over again stating that Refund is in Process. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. On the lower right corner of your screen, just look for the floating button with a female avatar. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. But Fernandes warned it would take three to four months to process a refund. Given the sheer volume, this is no mean feat. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Click here to get notifications about new complaints of AirAsia. I dont know how long to wait. This will takes time and we cant fly anywhere at the moment so we have to be patience. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Your email address will not be published. I have an issue with AirAsia too. The fare, surcharges, taxes, and terminal fees will be refunded to you. I DONT WANT THAT. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko All applicable laws apply and will be enforced. can I still change it to be refunded to original payment? My Cases Articles Booking Cancellation & Refund Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. 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